Aaronetta Knight
Hyattsville,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Satellite Leader
Prince George's Public Schools
08.2013 - Current
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
Teller
Wells Fargo
11.2005 - 11.2013
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Nursing Assistant
Kaiser Permenente
05.2008 - 10.2009
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Pharmacy Technician
Kaiser Permenente
05.1999 - 11.2005
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Reservation Agent
Budget-Rent-A Car
Arlington, VA
06.1998 - 07.2002
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
Education
High School Diploma -
HD Woodson Senior High School
Washington, DC05.1998
Skills
- Quality Assurance Controls
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- High energy Attitude
Timeline
Satellite Leader
Prince George's Public Schools
08.2013 - Current
Nursing Assistant
Kaiser Permenente
05.2008 - 10.2009
Teller
Wells Fargo
11.2005 - 11.2013
Pharmacy Technician
Kaiser Permenente
05.1999 - 11.2005
Reservation Agent
Budget-Rent-A Car
06.1998 - 07.2002
High School Diploma -
HD Woodson Senior High School
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