Summary
Work History
Education
Skills
Timeline
Generic

Aaronisha Brown

Summary

Dynamic and detail-oriented professional with a strong background in healthcare and security, notably at Parkland Hospital. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in clinical documentation and incident reporting, consistently achieving high standards in patient-focused care and operational efficiency.

Work History

Security Officer

Allied Universal Security Services
2024 - 2025
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to incidents, coordinating with law enforcement as needed.
  • Maintained detailed logs of daily activities and incident reports for accountability.
  • Implemented security measures based on site-specific assessments and recommendations.
  • Collaborated with management to enhance security policies and improve safety practices.
  • Utilized surveillance systems to monitor activities and gather evidence for investigations.

Medical Assistant

Parkland Hospital
2023 - 2023
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.

Medical Assistant

Signature Orthopedics
2022 - 2023
  • Assisted with patient intake, documenting medical history and vital signs accurately.
  • Coordinated appointment scheduling, optimizing daily patient flow and reducing wait times.
  • Supported healthcare teams by preparing examination rooms and ensuring necessary supplies were available.
  • Educated patients on medication usage and post-care instructions to enhance compliance and recovery.
  • Conducted routine lab tests, maintaining quality control while ensuring timely results for healthcare providers.
  • Streamlined electronic health record management, improving data entry accuracy and retrieval efficiency.
  • Implemented process improvements that increased operational efficiency within clinical workflows and patient services.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Warehouse Worker

Wayfair
2022 - 2022
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Streamlined inventory management, updating records to reflect real-time stock levels.

Work From Home Agent

BroadPath Healthcare
2022 - 2022
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Created and maintained detailed database to develop promotional sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Work From Home Agent

Chime Solutions
2021 - 2021
  • Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Driver

Cox Automotive
2021 - 2021
  • Operated delivery vehicles efficiently, ensuring timely and safe transport of goods.
  • Conducted routine vehicle inspections to maintain optimal performance and safety standards.
  • Assisted in loading and unloading cargo, adhering to safety protocols and weight regulations.
  • Navigated diverse routes using GPS systems, adapting to traffic conditions and road closures.
  • Documented delivery logs accurately, maintaining compliance with company policies and procedures.
  • Communicated effectively with dispatchers to coordinate schedules and resolve issues promptly.
  • Implemented process improvements to enhance delivery efficiency and reduce operational delays.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Work From Home Agent

C3 Connect
2020 - 2021
  • Assisted customers by resolving inquiries and providing product information
  • Managed multiple chat and call interactions efficiently, ensuring timely responses
  • Documented customer interactions accurately in CRM software for future reference
  • Adapted to shifting priorities and worked effectively in fast-paced environment
  • Collaborated with team members to improve service delivery processes
  • Conducted quality assurance checks on customer service communications
  • Provided feedback on system enhancements to improve user experience
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.

Warehouse Worker

Amazon
2019 - 2019

Daycare Assistant Teacher

Destiny Learning Center
2019 - 2019
  • Assisted in implementing daily lesson plans and activities for diverse age groups.
  • Supported children's developmental needs through individualized attention and care.
  • Maintained a safe and clean environment, ensuring compliance with health regulations.
  • Collaborated with lead teachers to enhance classroom engagement strategies.
  • Monitored children's behavior, promoting positive social interactions and conflict resolution skills.
  • Documented and communicated children's progress to parents during regular updates.
  • Organized educational materials and resources to facilitate effective learning experiences.
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Warehouse Worker

Chewy Warehouse
2019 - 2019
  • Contributed to maintaining accurate records of shipments and deliveries using warehouse management systems.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

Dishwasher

Aramark
2019 - 2019
  • Operated dishwashing machine efficiently, ensuring cleanliness and sanitation of kitchenware.
  • Maintained organized dish area, facilitating smooth workflow for kitchen staff.
  • Assisted in training new team members on proper washing techniques and safety protocols.
  • Monitored supply inventory, notifying management of shortages to prevent operational delays.
  • Collaborated with kitchen staff to manage peak service times effectively, reducing wait times.
  • Implemented streamlined processes for sorting and storing clean dishes, improving efficiency.
  • Conducted routine maintenance checks on equipment to ensure optimal performance and longevity.
  • Adhered to health and safety regulations, contributing to a safe work environment for all employees.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Cashier

Walmart
2018 - 2018
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Collaborated with team members to streamline front-end operations and improve workflow efficiency.
  • Conducted regular till audits to ensure accuracy in cash drawers at shift end.
  • Implemented strategies to reduce wait times during peak hours, improving overall customer satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.

Warehouse Worker

Kohls Distribution Center
2017 - 2018
  • Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
  • Inspected incoming shipments for accuracy and quality, ensuring compliance with standards.
  • Packaged products for shipping, adhering to safety protocols and company guidelines.
  • Maintained cleanliness and organization of work areas to enhance operational efficiency.
  • Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
  • Collaborated with team members to streamline processes and improve workflow efficiency.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.

Food Service Worker

Aramark
2016 - 2017
  • Assisted in food preparation and presentation for dining service.
  • Maintained cleanliness and organization of kitchen and service areas.
  • Operated kitchen equipment safely while adhering to health guidelines.
  • Provided excellent customer service during meal service interactions.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Learned and followed proper food storage techniques to minimize waste.
  • Participated in training sessions to enhance knowledge of food safety practices.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

Medical Assistant -

Remington College
Dallas
04.2023

High School Diploma -

Texans Can
Dallas, TX
02.2018

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Detail-oriented
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • Billing management
  • Record preparation
  • File maintenance
  • Parts ordering
  • CRM software
  • Call handling
  • Understanding customer needs
  • Calm and professional under pressure
  • Remote office availability
  • Customer relations
  • Teamwork and collaboration
  • Professional telephone demeanor
  • Document and records management
  • Issue and complaint resolution
  • Call documentation
  • Inbound call management
  • Following scripts
  • Call center operations
  • Customer data confidentiality
  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Clear communication
  • Attention to detail
  • Problem-solving
  • Sorting and labeling
  • Material handling
  • Safe food handling
  • Order taking
  • Hygiene practices
  • Stock organization
  • Sanitation procedures
  • Food presentation
  • Food safety compliance
  • Opening and closing procedures
  • Safe handling guidelines
  • Ingredient preparation
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation

Timeline

Security Officer

Allied Universal Security Services
2024 - 2025

Medical Assistant

Parkland Hospital
2023 - 2023

Medical Assistant

Signature Orthopedics
2022 - 2023

Warehouse Worker

Wayfair
2022 - 2022

Work From Home Agent

BroadPath Healthcare
2022 - 2022

Work From Home Agent

Chime Solutions
2021 - 2021

Driver

Cox Automotive
2021 - 2021

Work From Home Agent

C3 Connect
2020 - 2021

Warehouse Worker

Amazon
2019 - 2019

Daycare Assistant Teacher

Destiny Learning Center
2019 - 2019

Warehouse Worker

Chewy Warehouse
2019 - 2019

Dishwasher

Aramark
2019 - 2019

Cashier

Walmart
2018 - 2018

Warehouse Worker

Kohls Distribution Center
2017 - 2018

Food Service Worker

Aramark
2016 - 2017

Medical Assistant -

Remington College

High School Diploma -

Texans Can

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