Aaron J. Najera
Glendale,AZ
Summary
I stand at a pivotal moment in my career, seeking a role with a company that values diversity and fosters an inclusive culture. I am deeply committed to creating a work environment where individuals from all backgrounds feel valued and supported. Drawing from my eight-year tenure as a Quality Assurance professional at Transcom, I bring a track record of diligence and responsibility. My experience as a security specialist further underscores my dedication to maintaining a safe and secure workplace. In addition, my years as a partner at Starbucks have equipped me with strong management and leadership skills. I am eager to contribute these diverse talents to an organization that shares my commitment to creating a positive, inclusive, and fulfilling workplace.
Overview
17
17
years of professional experience
Work History
Quality Analyst,
Transcom International
11.2015 - 09.2023
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Participated in departmental meetings to establish short- and long-term strategy.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Professional Security Officer
Allied Universal Security Services
11.2021 - 02.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Examined doors, windows and gates to verify security.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
National Quality Manager
MCI Telecommunications/Verizon Business.
03.2007 - 12.2021
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Shift Supervisor
Starbucks
03.2007 - 11.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Cyber Security - Cyber Security
Denver Community Collage
Denver, CO03.2024
High School Diploma -
COBach # 3
Chihuahua Mx09.1992
Skills
- Correction Action Planning
- Continuous Improvement
- Materials Inspection
- Data Analysis
- Performance Assessment
- Protocol Review
- Training Material Development
- Quality Improvement
- Report Creation
- Quality Processes
- Audit Processes
Languages
Spanish
Professional Working
Timeline
Professional Security Officer
Allied Universal Security Services
11.2021 - 02.2023
Quality Analyst,
Transcom International
11.2015 - 09.2023
National Quality Manager
MCI Telecommunications/Verizon Business.
03.2007 - 12.2021
Shift Supervisor
Starbucks
03.2007 - 11.2015
Cyber Security - Cyber Security
Denver Community Collage
High School Diploma -
COBach # 3