Aaron K. Jordan

• As Store Manager, I play a vital role in the success of all retail operations, including overseeing all aspects of store sales performance, staff management, and customer experience. Ultimately, being responsible for ensuring a trouble-free operation, the profitability of the store, maintaining high standards for staff performance, and customer satisfaction. The store manager is always adapting to the evolving needs of the business and clientele.

Key Responsibilities:

- Recruiting, hiring, training, and onboarding all store employees.

- Develop leaders from within the team.

- Create employee schedules, administer payroll, and ensure staffing coverage.

- Provide feedback, coaching, and conduct bi-weekly performance reviews.

- Administer a positive, motivated work environment, and resolve staff and customer conflicts.

Sale Responsibilities:

- Distribute and achieve monthly sales targets provided by management.

- Implement sales strategies, promotions, incentives, and initiatives in order to drive revenue growth.

- Analyze sales figures, forecast future sales, and interpret trends to facilitate planning.

Inventory and merchandising responsibilities:

- Monitor inventory levels, order products, and manage stock control to meet customer demand.

- Ensure all products are stocked, and displays are merchandised effectively to maximize sales.

- Collaborate with visual merchandising teams to create appealing displays.

Operational Responsibilities:

- Oversee day-to-day store operations, including all opening and closing procedures.

- Maintain and report on financial records, manage budgets, and control costs.

- Ensure compliance with company policies, procedures, and legal requirements.

- Develop and implement business strategies to increase traffic and expand the customer base.

- Prepare detailed reports on buying trends and needs of customers.

- Mindfulness of market trends, competitor activities, and adapting store strategies accordingly.

As a dispatcher, I played a vital role in coordinating communication and logistics for Spectrum field technicians, ensuring efficient operations. My role as Dispatcher was the critical link between callers, field operations personnel, and management to ensure timely and effective responses to every scenario encountered.

Key Responsibilities:

- Receiving and Documenting Calls: Handled both emergency and non-emergency calls by carefully recording significant information for each interaction.

- Prioritizing Requests: Ensured resources were allocated appropriately, and critical situations receive immediate attention.

- Transmitting Information: Delivered messages, orders, and instructions to the field operations team using phones or computer systems.

- Coordinating Deployments: Assigned and dispatched vehicles, crews, or equipment to designated locations using CAD systems to optimize routes and schedules.

- Monitoring Field Operations: Tracked locations, status, and progress of field personnel or vehicles, providing updates, and rerouting as necessary to address changing conditions or obstacles.

- Maintaining Logs and Records: Accurately recorded and entered data into computer systems, maintained call logs, and documented all activities and communications.

- Problem Solving: Addressed issues as they arose by providing solutions, or escalating problems to the appropriate departments or supervisors.

- Administrative Tasks: Assisted with inventory management, preparing reports for management, and performing clerical duties such as filing and maintaining manuals or directories.

- Coordinating with Multiple Agencies: Relayed and coordinated information between fire, police, or medical departments, and managed multi-channel communication.

- Legal and Confidentiality Compliance: Ensured all communications and records complied with legal standards and maintain confidentiality.

As a supply chain associate, I was a substantial contributor to the polished operation of DuPont's logistics, procurement, and distribution functions. My role was significant in ensuring that products moved efficiently from suppliers to customers, as well as supporting the 24-hour operations process via strategic supply chain initiatives. During my time in the role, my contributions were essential for maintaining the flow of goods, optimizing the supply chain process, and supporting Dupont's ability to meet demands efficiently and cost-effectively.

Key Responsibilities:

- Managed inventory levels, ensuring optimal stock availability without overstocking or shortages.

- Processed and tracked purchase orders from creation to delivery.

- Coordinated with suppliers and vendors to ensure timely and accurate delivery of goods and materials.

- Monitored and tracked shipments, including scheduling deliveries, and checking received shipments for accuracy.

- Collaborated with warehouse staff and other internal departments to fulfill customer orders and meet production schedules.

- Analyzed supply chain data to identify inefficiencies and opportunities for process improvement.

- Maintained accurate records of inventory, shipments, contracts, and supplier transactions.

- Conducted regular inventory audits and reconciled discrepancies to maintain data integrity.

- Handled returns and exchanges, resolving issues with suppliers as needed.

- Ensured compliance with relevant supply chain regulations and industry standards.

- Continued participation in continuous improvement initiatives to enhance supply chain efficiency and effectiveness.

- Assisted with demand planning and forecasting in association with cross-functional departments.

- Communicated with internal sales, production, and customer service departments to align supply chain activities with business needs.

- Operated equipment, such as forklifts and other production machinery, when required.

While working for LAMCO, I was responsible for maintaining the cleanliness and hygiene of commercial environments within the Rochester Institute of Technology and Monroe Community College. This role involved routine and specialized cleaning tasks to ensure that facilities are clean, safe, and presentable for staff and students.

Key Responsibilities:

- Vacuumed and mopped floors, including carpets and hard surfaces.

- Cleaned and disinfected restrooms, including sinks, toilets, mirrors, and fixtures.

- Cleaned and sanitized kitchens, break rooms, and other common areas, including countertops, tables, chairs, microwaves, and refrigerators.

- Performed deep cleaning tasks, such as stripping and waxing floors, shampooing carpets, and cleaning upholstery when required.

- Cleaned external premises and maintained specialized equipment as needed.

- Replenished supplies in restrooms, break rooms, and kitchens.

- Managed inventory levels to maintain an adequate supply of cleaning materials without overstocking.

- Coordinated with suppliers and vendors to ensure the timely delivery of cleaning materials and products.

- Assisted in negotiating terms, including pricing and delivery schedules, regarding cleaning materials.

- Performed data entry and management of cleaning supply purchase orders, incoming cleaning supply shipments, and inventory records.