Aaron M Hennessey
Petoskey,MI
Summary
A dedicated individual with a passion for providing outstanding customer service. Friendly, personable and always professional under stressful circumstances. A true team leader, dedicated to training and teaching proper banking and practicing Michigan Real Estate methods while complying with institution regulations.
Overview
19
19
years of professional experience
Work History
Member Service Representative
4Front Credit Union
07.2023 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Real Estate Agent
Coldwell Banker Schmidt Realtors
07.2021 - Current
- Developed positive and trusting relationships with customers by addressing individual needs.
- Negotiated buyer and seller contracts in high pressure, competitive and market trending contracts.
- Hosted open houses to present client property in desirable and marketable conditions.
- Showed residential properties and explained features, value and benefits of available homes.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Relationship Banker
TCF Bank
02.2020 - 02.2021
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
Lead Teller - Operations Specialist
Chase Bank
07.2015 - 02.2020
- Worked with the branch manager to set the tone of the branch environment and provide an exceptional customer experience.
- Processed and assisted customers with transactions.
- Helped make customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.
- Supported the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards.
- Completed monthly schedules for the entire branch, factoring in breaks, holidays and vacations.
- Ensured branch was trained and educated correctly with any policy, compliance and/or operational items.
Records & Accounts Manager
Munchkin Manor Webcam Daycare
01.2013 - 05.2015
- First point of contact with prospects and clients; building rapport and maintaining relationships.
- Greeted clients on the phone and in person with professionalism.
- Maintained and updated files annually for over 130 clients keeping compliance with State of Michigan licensing regulations.
- Handled routine marketing and customer relations activities such as sending cards and emails according to a predetermined schedule
- Handled accounts receivable, invoicing and basic QuickBooks functions.
- Received client payments, handled and documented cash received, recorded daily deposits Used various programs for managing records, such as Child Care CRM, QuickBooks, Child Care Sage, Constant Contact, SendOutCards, and basic network folders.
Stockroom Assistant and Sales Assistant
Argos
01.2010 - 01.2013
- Routinely interacted with customers and assisted them with questions.
- Handled money according to company regulations.
- Customer service including stock returns.
- Prepared orders for home delivery.
- Organized stockroom and collected goods to stock store shelves.
Front of House staff
Pizza Hut
01.2010 - 01.2012
- Greeted customers upon arrival
- Collected food and beverage orders
- Properly handled and served food to customers
- Performed basic cashier duties
- Maintained restaurant quality hygiene and cleanliness standards
- Opened and closed the restaurant.
Sales Assistant
The Paper Shop
01.2006 - 01.2010
- Opened and closed the store during weekends.
- Facilitated newspaper returns and sent stock shipments.
- Handled goods and money per company regulations.
- Answered customer inquires.
- Maintained general store cleanliness.
- In charge of ordering stock and maintaining cold drinks fridge.
Newspaper delivery boy
The Paper Shop
01.2005 - 01.2006
- Delivered newspapers to local residents, learned different destinations and local geography including map reading to deliver papers to correct addresses.
Education
Ballymoney NRC
2012
GCSE's - English & English Literature, History, Mathematics, Theatre/Drama and Double Award Science
Belfast Royal Academy
2010
Skills
- Team leadership
- Excellent communication skills
- Practiced knowledge of bank security systems and procedures
- Exceptional customer service
Timeline
Member Service Representative
4Front Credit Union
07.2023 - Current
Real Estate Agent
Coldwell Banker Schmidt Realtors
07.2021 - Current
Relationship Banker
TCF Bank
02.2020 - 02.2021
Lead Teller - Operations Specialist
Chase Bank
07.2015 - 02.2020
Records & Accounts Manager
Munchkin Manor Webcam Daycare
01.2013 - 05.2015
Stockroom Assistant and Sales Assistant
Argos
01.2010 - 01.2013
Front of House staff
Pizza Hut
01.2010 - 01.2012
Sales Assistant
The Paper Shop
01.2006 - 01.2010
Newspaper delivery boy
The Paper Shop
01.2005 - 01.2006
Ballymoney NRC
GCSE's - English & English Literature, History, Mathematics, Theatre/Drama and Double Award Science
Belfast Royal Academy
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