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Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills. Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to an organization. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Seeking a full-time job at an IT or business-related company to expand my horizons and achieve my goals.

Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. Applying base regulation to duties. Willing to learn how to manage all accounting and distributing inventory while performing day to day duties. Highly efficient in math while having academic awards from prestigious institutions. Currently possess the following certifications from CompTIA
- A+
- Network+
- IT Operations Specialist
Currently chasing security + and AWS cloud practitioner certifications as well

Accomplished IT support engineer and warehouse supervisor with a proven track record at ANGEL BEN'S TRADE, enhancing software usability and streamlining warehouse operations. Skilled in network analysis and fostering team collaboration, I significantly improved system stability and operational efficiency. My expertise in troubleshooting and proactive system monitoring has driven project success and elevated customer service standards.

I’m a passionate and results-driven IT Infrastructure Operation Specialist with over 10 years of experience supporting and optimizing enterprise IT environments. My expertise spans across network infrastructure, server administration, cloud technologies (Microsoft Azure), and end-user support, with a strong foundation in both hardware and software systems.

I hold certifications including MCSA, MCP, DP-900, and AZ-900, and have hands-on experience with Windows Server environments, Active Directory, Office 365, Cisco networking, Fortinet firewalls, and virtualization platforms like VMware and Hyper-V. I’ve successfully supported multi-branch organizations, led infrastructure rollouts, and ensured seamless IT operations across diverse environments.

Currently pursuing a Diploma in IT Systems Development, I’m committed to continuous learning and innovation. I thrive in dynamic teams, enjoy solving complex technical challenges, and aim to contribute to impactful tech solutions that support business growth and national development.

Aaronmichael Matthews

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