Aaron Martinez
Austin,TX
Summary
To secure a challenging and rewarding position as a restaurant manager, where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers, and maximize profits for the establishment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Employee
Ramen Tatsu-Ya
Round Rock, TX
06.2024 - Current
- Greeted and seated guests promptly in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Maintained cleanliness and organization of front-of-house areas.
- Handled customer inquiries and resolved issues effectively and professionally.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Prepared drinks upon request according to recipes and standards set by management.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Mixed cocktails according to standard recipes and customer preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Sleep Technician
Advanced Sleep Centers
Austin, TX
07.2023 - 06.2024
- Collaborated with physicians and other healthcare professionals to ensure optimal care for patients suffering from sleep disorders.
- Participated in clinical trials involving new treatments for insomnia, narcolepsy, restless leg syndrome and other conditions affecting sleep health.
- Responded promptly to calls from referring physicians regarding any questions about patient progress or treatment plans.
- Ensured compliance with safety standards by inspecting all medical equipment prior to each procedure.
- Provided emotional support and empathy towards patients dealing with chronic fatigue or depression due to lack of adequate restful sleep.
- Reviewed existing literature and research related to the diagnosis and management of various forms of sleeping disorders.
- Operated polysomnography equipment to monitor physiological activity during sleep study.
- Performed diagnostic testing for the evaluation of sleep-related breathing disorders, periodic limb movements, cardiac arrhythmias and parasomnias.
- Conducted overnight studies in a laboratory setting including setup and troubleshooting of PSG equipment.
- Utilized continuous positive airway pressure devices to treat patients with obstructive sleep apnea.
- Assisted in training technicians, medical students or other staff members.
Associate Property Manager
Public Storage
Austin, TX
08.2019 - 07.2023
- Assessed tenant creditworthiness and rental history to determine eligibility for occupancy.
- Developed relationships with tenants, landlords, vendors, contractors, and other industry professionals.
- Ensured compliance with applicable laws and regulations related to fair housing practices and landlord-tenant law.
- Conducted unit inspections prior to move-in and move-out of tenants.
- Processed rent payments and security deposits in accordance with company policies.
- Handled maintenance requests from tenants in a timely manner.
- Reviewed monthly financial statements for accuracy and discrepancies.
- Monitored vacancies and conducted showings of available units to prospective renters.
- Explained policies and procedures to tenants and enforced rules.
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Analyzed market data to ensure competitive rental rates were being charged at each property location.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Met with clients to negotiate management and service contracts.
- Resolved tenant complaints regarding violations of lease agreements or property rules.
Server / Bartender / Lead Concierge
Alamo Drafthouse
Austin, TX
12.2015 - 07.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Trained new employees to perform duties.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
Sales Associate / Retail Cashier
Academy Sports + Outdoors
Austin, TX
01.2012 - 12.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Science - Wildlife Biology
Austin Community College
Austin, TX04-2022
High School Diploma -
Senior Masters High School
Austin, TX05-2011
Skills
- Self-Driven and Motivated
- Decision-Making
- Payment Processing
- Strong Work Ethic
- Effective Organization
- Customer Service
- Punctual and Dependable
- Attention to Detail
- Team Collaboration
- Cash Handling
- Positive and professional
- Point of Sale (POS) system operations
- Excellent Communication
- Organization
- Data Entry
- Analytical and Critical Thinking
Certification
- Food Handler Certificate - A food handlers' certificate is a training program or certification that verifies that an individual has completed a course in safe food handling practices. It is designed to educate food service workers on the best methods of handling, preparing, and serving food safely to prevent foodborne illness and contamination. The certificate is usually required by employers and regulators in the food industry to ensure that workers have the necessary knowledge and skills to work with food safely.
- TABC Certification - A TABC certification is an official credential issued by the Texas Alcoholic Beverage Commission that confirms someone has completed state-approved training on the responsible sale and service of alcohol in Texas. It’s commonly required for bartenders, servers, cashiers, and delivery drivers who handle alcohol in any capacity.
Timeline
Front of House Employee
Ramen Tatsu-Ya
06.2024 - Current
Sleep Technician
Advanced Sleep Centers
07.2023 - 06.2024
Associate Property Manager
Public Storage
08.2019 - 07.2023
Server / Bartender / Lead Concierge
Alamo Drafthouse
12.2015 - 07.2019
Sales Associate / Retail Cashier
Academy Sports + Outdoors
01.2012 - 12.2015
High School Diploma -
Senior Masters High School
Bachelor of Science - Wildlife Biology
Austin Community College
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