Aaron Smarrella
Monument,CO
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Personal Shopper
Delivery Drivers Inc
Colorado Springs, CO
12.2020 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with an average of 10 customers daily to fulfill specific grocery orders according to customer needs and inventory availability.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Insurance Producer
State Farm
Monument, CO
11.2019 - 02.2021
- Adhered to all regulations for insurance sales.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Server Shift Leader
Tupelo Honey Cafe
Myrtle Beach, SC
05.2018 - 10.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Front Desk Specialist
Retreat Myrtle Beach
North Myrtle Beach, SC
05.2017 - 04.2018
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees and payments.
Education
Bachelor of Arts - Public Health
University of South Carolina
Columbia, SC 01.2015 - 12.2016
Associate of Science - Chemistry
Spartanburg Methodist College
Spartanburg, SC 08.2012 - 05.2014
Skills
Accurate money handling
Delivery management
Lift up to 100 pounds
Online ordering familiarity
Product knowledge
Point of sale operation
Problem-Solving
MS Office
Auto insurance
Property insurance
Timeline
Personal Shopper
Delivery Drivers Inc
12.2020 - Current
Insurance Producer
State Farm
11.2019 - 02.2021
Server Shift Leader
Tupelo Honey Cafe
05.2018 - 10.2019
Front Desk Specialist
Retreat Myrtle Beach
05.2017 - 04.2018
Bachelor of Arts - Public Health
University of South Carolina
01.2015 - 12.2016
Associate of Science - Chemistry
Spartanburg Methodist College
08.2012 - 05.2014