Aaron Shaver
Marshall,MI
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
Work History
Security Officer/FTO
Firekeepers Casino
Battle Creek, MI
08.2022 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
Line Worker
HME, Inc
Grand Rapids, MI
02.2022 - 08.2023
- Examined products to verify conformance to quality standards.
- Examined final products for conformance with quality and design standards.
- Coordinated with supervisor to organize materials and equipment, promoting highest productivity and quality.
- Observed equipment operations to detect malfunctions or safety concerns.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Cook/Waiter/Supervisor
Good Time Pizza
Nashville, MI
11.2017 - 02.2022
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
Warehouse Worker
Amazon
Caledonia, MI
12.2019 - 06.2020
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Customer Service Representative
Ace Hardware
Charlotte, MI
03.2019 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High school diploma -
Shaver HomeSchool
06.2019
Skills
- Leadership
- Communication skills
- Customer Service
- Conflict Management
- Computer Skills
- Cash Handling
- CCTV Monitoring
- Identification Verification
- Stationary Surveillance
- Investigation Documentation
- Emergency Response
- Crime Prevention Methods
- Materials Preparation
- Planning and Coordination
- Creative Problem-Solving
- Public Speaking
- New Hire Training
- Company Policies and Procedures
- Documentation and Reporting
- Shift Scheduling
- Team Supervision
- Verbal and Written Communication
- Issue Resolution
- Safety Processes and Procedures
- Conflict Resolution
- Attention to Detail
- Safety
- Coaching and Mentoring
- Teamwork and Collaboration
References
Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer/FTO
Firekeepers Casino
08.2022 - Current
Line Worker
HME, Inc
02.2022 - 08.2023
Warehouse Worker
Amazon
12.2019 - 06.2020
Customer Service Representative
Ace Hardware
03.2019 - 06.2020
Cook/Waiter/Supervisor
Good Time Pizza
11.2017 - 02.2022
High school diploma -
Shaver HomeSchool
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