AARON W. COLLINS
Operations Management
Mesa,AZ
Summary
Business professional with over 20 years of direct management and leadership experience. In search of the right organization to put these skills to the test, and one that offers career advancement opportunities. Most important, is the challenge to positively impact a company’s long-term growth and sustainability.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
A&A Handyman Services, LLC
Mesa, AZ
03.2017 - Current
- Market, Operate, and Perform consumer services in the Phoenix Metro area for homeowners and business owners alike
- Part time business that I have maintained for 6 years serving local clients with a focus on finish carpentry, to include custom trim work, doors/windows casings, baseboards and remodels.
- Performed at an optimal level to maintain a 5 star review average from all consumers across 4 different social media platforms, used to effectively manage and market my business.
- Started as a side business/hobby, but exists now as my primary source of income until I can find the right opportunity.
Personal Development Consultant/Coach
Growth, LLC
Gilbert, AZ
10.2019 - 04.2021
- Responsible for consultative education and enrollment of highly motivated individuals into Certified High Performance Coaching and Mastermind groups under the direction of Brendon Burchard.
- Performed at high level, in which I was recognized as achieving the highest conversion ratio for year 2019, and was graduated to upper level sales executive status in record time.
- Coaching and mentoring individuals, entrepreneurs, Olympic athletes, and executives around the world, effectively helping them to grow their business, and personal growth through the High Performance Coaching model.
- Working with Executive and Life coaching clients who want more out of life, personally and professionally, achieving an average of 3 consults per day (2 hours per consult) and managing an additional 20 new clients per week, also achieving one of the highest call to consult ratios in our company.
- Provide thorough consultation, coaching and evaluation to ensure that standards are met for enrollment into the High Performance Coaching curriculum.
Director of Field Operations
ClearCall Solutions
Chandler, AZ
02.2010 - 01.2017
- Provide day-to-day leadership and management to the Field Service Operations department to align with business objectives
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Field Manager and Installer roles.
- Developed and rolled out new policies, sales processes/scripting designed to bolster productivity and reduce overall operational costs, resulting in over $2.5 million additional revenue in 2015.
- Tracked and analyzed profitability and key metrics of the Operations Department to improve overall profitability and increase field sales and service productivity.
- Reduced operational risks while organizing data to forecast performance trends.
- Coordinate weekly team meetings with each Field Technician Manager, via video conference call to implement strategy that effectively drives performance that is commensurate with KPI’s.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Challenged current business processes and directed management to eliminate waste by reducing non-value-added activities.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Comm Chief / Marine Corps Martial Arts Instructor / Recruiter
United States Marine Corps, Honorably Discharged
San Diego, CA
09.2001 - 09.2010
- Over 9 years of Military/Leadership experience over several different billets held during enlistment
- Develop and conduct a progressive training program for communications maintenance personnel focused on MOS proficiency and technical abilities
- Plan, conduct, and supervise all Marine Corps Martial Arts Program (MCMAP) within Battalion
- Recruit in a large metropolitan area with low unemployment and a high propensity to attend college
- Canvas for, screen, sell and schedule prospective applicants for enlistment
- Lead, motivate, and train recruits in the Delayed Entry Program to ensure mental and physical preparedness for the rigors of recruit training
- Conduct administrative and logistical functions in support of recruiting operations
- Establish positive liaison with educational authorities and other civilian agencies.
Education
Bachelor of Science - Business Management
Arizona State University – W.P. Carey School of Business
Tempe, AZ 01.2015 - 05.2019
Staff Academy - Organizational Leadership
Staff NCO Academy
San Diego, CA 06.2008 - 08.2008
Skills
Consumer Relations
Accomplishments
- Proven track record for exceeding company metrics and goals in a fast paced, competitive environment while maintaining the highest level of quality and control
- Reputable implementation skills, focused on achieving balanced performance of Sales, Service, and Financial Goals
- Recognized as one of the top 5 recruiters in all of the Marine Corps Western Recruiting Region in 2008
- Recipient of 9 different Ribbons/Medals to include the Navy and Marine Corps Achievement Medal, Combat Action Ribbon, Global War on Terrorism Service Medal, and numerous Certificates of Commendation.
- Resolved product issue through consumer testing.
Timeline
Personal Development Consultant/Coach
Growth, LLC
10.2019 - 04.2021
Owner/Operator
A&A Handyman Services, LLC
03.2017 - Current
Bachelor of Science - Business Management
Arizona State University – W.P. Carey School of Business
01.2015 - 05.2019
Director of Field Operations
ClearCall Solutions
02.2010 - 01.2017
Staff Academy - Organizational Leadership
Staff NCO Academy
06.2008 - 08.2008
Comm Chief / Marine Corps Martial Arts Instructor / Recruiter
United States Marine Corps, Honorably Discharged
09.2001 - 09.2010
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