Aaron D. Wells
FinTech Professional
Cincinnati,Ohio
Summary
Dedicated FinTech professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
FIS
Cincinnati, OH
02.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Managed 100+ Contractors with continuous coaching and mentoring.
- Improved office operations by automating client correspondence, record tracking and data communications.
Chargeback Associate - Specialist
FIS
Cincinnati, OH
04.2017 - Current
- Assist in, and lead projects surrounding the continuing conversion of Heritage Worldpay clients to FIS
- Manage multiple projects at one time, including technological rollouts/upgrades, system upgrades, reporting enhancements, process improvements, etc
- Create internal processes for conversions from Heritage Worldpay to FIS systems
- Assist financial institutions in every step of the dispute and fraud chargeback process
- Train and help develop fellow team members by sharing knowledge, skills, and helping to reinforce policies and procedures
- Manage relationships with financial institutions to mitigate loss to their bottom line as well as their customers, by executing an efficient merchant chargeback strategy
- Assist with coaching and live assistance of fellow advisors
- Ensure that SLA is maintained on all SalesForce cases coming into the department and provide reporting to management on SalesForce performance
- Keeping all fraud and billing disputes in compliance by running daily/weekly/monthly/quarterly audits
- Train new associates
- Maintain a relationship with points of contacts at financial institutions serviced by FIS
- Maintain knowledge of updates to internal and external processes and procedures
- Maintain extensive knowledge of both proprietary and non-proprietary systems, including: multiple IBM 3270 Mainframes, SQL, Microsoft Power Suite, SalesForce/ServiceCloud, Visa ROL, Mastercom, VOL, Mastercard Connect, Etc
- Member of FIS LGBTQIA+ employee affinity group and leader of FIS Gives Operations Engagement Committee.
Retail Sales Consultant
AT&T
Columbus, OH
02.2016 - 11.2016
Manager
ANDREWS JEWELERS
DUBLIN, OH
08.2015 - 02.2016
Fraud Detection and Investigation Specialist/Floor Supervisor
ALLIANCE DATA
WESTERVILLE, OH
04.2012 - 07.2015
Education
Master of Science - Operations Management
The University of Massachusetts
Amherst, MA 09.2020 - Current
Associate of Arts - Business
Columbus State Community College
Columbus, OH 08.2017 - 05.2020
Certification
Certified Lean SixSigma Master Black Belt
Timeline
Certified Agile Practitioner
06-2021
Business Analyst
FIS
02.2021 - Current
Master of Science - Operations Management
The University of Massachusetts
09.2020 - Current
Associate of Arts - Business
Columbus State Community College
08.2017 - 05.2020
Chargeback Associate - Specialist
FIS
04.2017 - Current
Certified Lean SixSigma Master Black Belt
01-2017
Retail Sales Consultant
AT&T
02.2016 - 11.2016
Manager
ANDREWS JEWELERS
08.2015 - 02.2016
Fraud Detection and Investigation Specialist/Floor Supervisor
ALLIANCE DATA
04.2012 - 07.2015