Aaron whitaker
Cañon City,CO
Summary
Results-driven service manager skilled in enhancing customer satisfaction and operational efficiency. Developed training programs that improved team performance and streamlined service processes, leading to a 50% increase in annual service sales.
Overview
21
21
years of professional experience
Work History
General Contractor
AW Services
01.2017 - Current
- Coordinated subcontractors and vendors to optimize project workflows and communication.
- Supervised on-site teams, fostering collaboration and adherence to safety protocols.
- Developed cost estimates and budgets, enhancing financial accountability for projects.
- Managed project timelines, ensuring timely completion of construction phases.
Service Manager
4 Rivers Equipment
02.2014 - 07.2019
- Led service team to enhance customer satisfaction and operational efficiency.
- Streamlined service processes, reducing turnaround time for equipment repairs and maintenance.
- Implemented inventory management system to optimize parts availability and reduce costs.
- Implemented new system that increased annual service sales by 50 percent.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Analyzed service performance metrics to drive continuous improvement initiatives within the department.
- Collaborated with sales team to identify customer needs and tailor service offerings accordingly.
- Managed budgets effectively, ensuring resource allocation aligned with the strategic goals of the organization.
- Resolved customer complaints in professional and a a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager/Parts Manager/Sales Manager
Penrose Mfg
05.2005 - 02.2014
- Led service team to enhance customer satisfaction and operational efficiency.
- Streamlined service processes, reducing response times and increasing resolution rates.
- Developed and implemented training programs for service staff, improving overall performance.
- Coordinated communication between departments to ensure seamless service delivery.
Education
Master Mechanic - Diesel Mechanic
John Deere University
Moline, IL01-2015
Skills
- Project Estimation
- Carpentry
- Worksite safety
- Quality Control
Timeline
General Contractor
AW Services
01.2017 - Current
Service Manager
4 Rivers Equipment
02.2014 - 07.2019
Service Manager/Parts Manager/Sales Manager
Penrose Mfg
05.2005 - 02.2014
Master Mechanic - Diesel Mechanic
John Deere University