Open To Work
Aarron Kelley
Estill springs,TN
Summary
Detail-oriented professional with expertise in customer service and sales. Proven track record of enhancing customer satisfaction through effective complaint resolution and data management. Strong skills in negotiation and conflict resolution, contributing to long-term client relationships and sales growth. Experienced in understanding client needs and delivering tailored solutions to drive results.
Overview
21
21
years of professional experience
Work History
CSR, Sales
Garnet River
albany, NY
09.2024 - Current
- Processed sales transactions with accuracy and efficiency.
- Resolved customer complaints swiftly to enhance satisfaction.
- Updated customer information in database regularly for data integrity.
- Delivered customer service and technical support via phone, email, live chat, and social media.
- Executed account maintenance tasks, ensuring CRM system accuracy.
- Maintained comprehensive knowledge of company products and services to provide informed assistance.
CSR, Sales
Burls termite
Estill Springs, Tennessee
10.2023 - 09.2024
- Facilitated product selection and addressed customer inquiries effectively.
- Processed sales transactions with precision and efficiency.
- Maintained product displays to optimize customer engagement.
- Resolved customer complaints promptly to ensure satisfaction.
- Provided updates on promotions and introduced new products.
- Collaborated with team members to achieve sales targets consistently.
- Developed relationships with existing customers, fostering repeat business opportunities.
- Regularly updated customer information in the database for accuracy.
cashier
sak-n-pak
Estill, TN
05.2022 - 08.2024
- Issued receipts, refunds, and credits to customers promptly.
- Stocked shelves with merchandise as required to ensure availability.
- Greeted customers and addressed inquiries regarding products and services.
- Collected payments accurately, providing correct change during transactions.
- Accepted cash and credit card payments while issuing receipts efficiently.
- Performed additional tasks as assigned by management to support operations.
Front End Manager
Danna's Diamonds
Winchester, Tennessee
02.2014 - 04.2022
- Directed daily operations of front-end team at luxury jewelry retailer.
- Trained staff in customer service techniques and product knowledge.
- Managed inventory to ensure optimal product availability and presentation.
- Resolved customer inquiries and complaints efficiently.
- Conducted performance evaluations to enhance staff development.
- Collaborated with management on strategic planning for front-end improvements.
- Addressed customer complaints and ensured satisfactory resolutions.
Office Manager
Jackson Hewitt
Decherd, Tennessee
04.2007 - 04.2014
- Streamlined daily office operations to enhance efficiency and organization.
- Facilitated consistent communication among departments and with external partners.
- Supported payroll processing by accurately gathering required employee information.
- Trained new staff on office procedures and software tools.
- Managed front desk operations, welcoming visitors and directing inquiries appropriately.
- Ordered supplies and equipment to maintain optimal inventory levels.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Reviewed files and records to respond to information requests accurately.
Car Hopper
Sonic Drive-in
Shelbyville, Tennessee
10.2004 - 04.2006
- Delivered food orders promptly to enhance customer satisfaction.
- Maintained cleanliness of car hop area and service equipment for optimal operations.
- Assisted customers with menu selections and accommodated special requests effectively.
- Operated point-of-sale system for efficient order processing and payment handling.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Trained new employees on service protocols and safety standards to ensure compliance.
- Cleaned vehicle interiors and exteriors using suitable cleaning products and materials.
Education
BBA - Business Management
American InterContinental University
Schaumburg, IL09-2026
Skills
- Customer service and sales support
- Data management and inventory control
- Team collaboration and product knowledge
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
CSR, Sales
Garnet River
09.2024 - Current
CSR, Sales
Burls termite
10.2023 - 09.2024
cashier
sak-n-pak
05.2022 - 08.2024
Front End Manager
Danna's Diamonds
02.2014 - 04.2022
Office Manager
Jackson Hewitt
04.2007 - 04.2014
Car Hopper
Sonic Drive-in
10.2004 - 04.2006
BBA - Business Management
American InterContinental University