Aarti Dholakia Gupta
Delaware,OH
Summary
Detail-oriented and highly organized Administrative Assistant Professional with 10 years of transferable experience in managing complex scheduling, handling patient inquiries, and supporting healthcare teams. Demonstrates a strong empathy toward patients, assisting them with kindness and friendliness. Known for being personable and courteous in all interactions with both patients and team members teams collaborating with cross-functional teams, performing administrative tasks, and handling phone calls & emails.
Overview
9
9
years of professional experience
Work History
Physician Scheduler
Ohio State University Physicians / Wexner Medical Center
Columbus, OH
06.2024 - 10.2024
- Managed 50 to 70 incoming calls daily, addressing patient inquiries and concerns
- Demonstrated strong communication skills by providing appointment scheduling, resolving issues, and coordinating care with healthcare professionals, ensuring a positive patient experience and efficient workflow
- Accurately collected patient demographics and insurance information to create new patient charts
- Initiated and followed up on prior authorization requests, maintaining communication with insurance carriers to expedite decision-making
- Processed patient prescription refill requests over the phone and efficiently routed them to the appropriate providers.
R Billing Representative
Orthopedic One
Westerville, OH
08.2023 - 04.2024
- Managed accounts receivable processes for a busy medical office, ensuring timely billing and accurate record-keeping
- Collaborated with healthcare providers to ensure compliance with billing regulations and industry standards
- Provided exceptional customer service, addressing patient inquiries and resolving billing discrepancies effectively
- Submitted corrected claims and appeals, utilizing carrier websites to ensure all documentation was accurate and complete.
Physician Scheduler
Orthopedic One
07.2022 - 08.2023
- Answered 60-90 calls daily, addressing each patient's needs with professionalism and care
- (call center volume)
- Received and processed referrals from other doctors for patient consultations and treatments
- Scheduled patient appointments by coordinating with health care professionals, and collecting patient demographics, reducing patient wait time by 25%
- Proactively identified and resolved potential patient scheduling issues, prioritizing emergencies and offered alternative providers when necessary
- Recognized as Employee of the Quarter for exemplary attendance and commitment to delivering outstanding patient care.
Office Coordinator
Steppingstone Pediatrics
Bellevue, WA
10.2020 - 01.2022
- Managed all back-office activities to optimize facility workflows and patient management
- Provided comprehensive support to clinic providers and office managers, including appointment management, billing and collections, office administration, and customer care
- Utilized Athena software to schedule, reschedule, and manage provider schedules
- Handled all release of information requests promptly while following HIPAA guidelines to ensure patient privacy.
Medical Receptionist/ Scheduler
Proliance Surgeons
Bellevue, WA
10.2019 - 04.2020
- Worked check-in and check-out at a busy orthopedic clinic with a team of 19 surgeons, nurses, and MAs
- Utilized Nextgen, Phreesia, and Epic to check in patients, scheduled appointments, verified insurance coverage, and updated physician schedules
- Scheduled all appointments, including pre-op, post-op, and general visits.
Front Desk Receptionist
Virginia Mason Medical Center
Kirkland, WA
02.2018 - 07.2019
- Checked in patients, collected copayments, and verified/updated insurance information and demographics
- Scheduled follow-up appointments and rescheduled missed appointments efficiently
- Faxed Release of Information (ROI) requests appropriate medical facilities to obtain patient medical records
- Utilized Power Chart/Cerner EMR to gather necessary patient information for scheduling appointments and processing documents for physicians.
Medical Administrative Assistant
Beaumont Hospital
Royal Oak, MI
10.2015 - 03.2016
- Collaborated with eight physicians in an Oncology and Hematology clinic to provide exceptional patient care
- Greeted and checked in patients at the front desk, ensuring a welcoming environment
- Assembled patient charts efficiently for registration during check-in
- Managed insurance claims by securing prior authorization for prescriptions, ensuring timely medication access for patients.
Education
Bachelor of Science - Health Administration
Eastern Michigan University
Associate of Applied Science - Paralegal Studies
Oakland Community College
Skills
- EMR / EHR
- Administrative Support
- Attention to detail
- Communication
- Time management
- HIPAA compliance
- Medical terminology
- Medical billing
- CPT
- ICD-10-CM
- Prior authorization
- Electronic health records
- Google Suite
Timeline
Physician Scheduler
Ohio State University Physicians / Wexner Medical Center
06.2024 - 10.2024
R Billing Representative
Orthopedic One
08.2023 - 04.2024
Physician Scheduler
Orthopedic One
07.2022 - 08.2023
Office Coordinator
Steppingstone Pediatrics
10.2020 - 01.2022
Medical Receptionist/ Scheduler
Proliance Surgeons
10.2019 - 04.2020
Front Desk Receptionist
Virginia Mason Medical Center
02.2018 - 07.2019
Medical Administrative Assistant
Beaumont Hospital
10.2015 - 03.2016
Bachelor of Science - Health Administration
Eastern Michigan University
Associate of Applied Science - Paralegal Studies
Oakland Community College
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