Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aarti Gajjar

North Brunswick,NJ

Summary

Professional in customer service and client relations, bringing wealth of experience in managing customer inquiries and resolving concerns efficiently. Known for strong focus on team collaboration and delivering results, with ability to adapt to changing needs. Skills include effective communication, problem-solving, and time management, coupled with proactive and reliable work ethic.

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

BDC Service Representative

Amazon Warehouse
09.2024 - Current
  • Achieved high level of customer service by assisting customers and assessing needs.
    Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
    Boosted sales of additional services by effectively communicating the benefits to customers.
    Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
    Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
    Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
    Increased repeat business by building strong relationships with clients through exceptional customer service.

Early Head Start Teacher

Learning Experience
04.2023 - 09.2024
  • Educating children from the age of 3, 4 to 5 and 5 To 6
  • Plan activities according to syllabus and modules
  • Day-to-day activities which are improved according to their age
  • Teach them reading writing skills & many more

Store Manager

Jamba Juice
01.2022 - 03.2024

Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Crew Member

SUBWAY®Restaurants
05.2020 - 12.2021

Took orders, prepared meals, and collected payments.
Worked front counter, drive-thru and other areas.
Improved customer satisfaction by providing friendly and efficient service at the register.
Kept food preparation area, equipment, and utensils clean and sanitary.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Prepared products following restaurant, health, and safety standards and procedures.
Provided excellent customer service by greeting customers and meeting quality expectations.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Addressed guest needs, questions, or concerns to create optimum experience onboard.

Educational Coordinator

Jeevandeep Edu media Pvt Ltd
01.2018 - 02.2020
  • Arrangement regarding teacher training and require resources, taking care of teacher’s training in entire Gujarat regarding books and context
  • Take care for audit regarding work of the teachers, give teachers training on the base of early childhood development, make yearly planner etc
  • Give training on cultural activities, how to arrange classroom according to day celebration like Shape Day, Color Day, Sports day, Annual day etc
  • How to use play method for curriculum etc

Center In Charge Cum Sr. Counselor

Indira Gandhi Institute of Aeronautics
04.2016 - 03.2018
  • Job Description: Do Counseling for admission, handling enrollment work, Take Care of Patty cash, manage admission event, do account related work for fee payment, PTM conduction, look after for student's performance, Recruitment (Joining/Payroll/Salary Etc.)

Counselor Cum Account Executive

Aakash Educational Services
07.2013 - 03.2016
  • Job Description: taking care of admission, academic activities and schedule of classes
  • General counseling and progress feedback
  • Conduct Parent Teacher Meetings
  • Do accounts related work FMS & ERP entry like for admission fees and cheque deposition reconciliation, Patty cash etc

HR Executive & Admin

Globe Capital Market Limited
10.2010 - 05.2013
  • Job Description: - (Hr
  • & Admin) to take care of an employee’s salary, recruitment, full and final, and take care of office expenses as well as Business MIS

Customer Service Executive and HR

Kantilla Chhaganlal Securities Pvt Ltd
04.2010 - 10.2010
  • Job Description: - Handling Revenue MIS for Gujarat Branch, And Updated all close business & doing online reporting, also send limit request to HO behalf of the client
  • And to take care of salaries & attendance

Customer Service Executive

Dawnay Day Av India Advisors-Pvt.Ltd
07.2008 - 07.2009
  • Job Description: - Handling Operations & back-office work for the Department & also doing MIS or Online reporting)

Central Marketing Head

Integrated Enterprises (India) Limited
06.2006 - 07.2008
  • Job Description: - Must report to Area Manager & Regional Head, must handle team of tale caller, Responsible for their targets, lead distribution to Ahmedabad branches, Closing Business, Maintain Business figures and must prepare their report daily

Education

Bachelor’s degree - BBA

DR. AMBEDKAR OPEN UNIVERSITY
India
03.2013

Skills

  • Customer service
  • Lead generation
  • Sales techniques
  • CRM software
  • Data entry
  • Communication skills
  • Team collaboration
  • Relationship building
  • Call center experience
  • Performance tracking
  • Follow-up calls
  • Appointment setting
  • Reliability
  • Customer engagement
  • Inbound and outbound calls
  • Computer literacy
  • Documentation

Languages

English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

BDC Service Representative

Amazon Warehouse
09.2024 - Current

Early Head Start Teacher

Learning Experience
04.2023 - 09.2024

Store Manager

Jamba Juice
01.2022 - 03.2024

Crew Member

SUBWAY®Restaurants
05.2020 - 12.2021

Educational Coordinator

Jeevandeep Edu media Pvt Ltd
01.2018 - 02.2020

Center In Charge Cum Sr. Counselor

Indira Gandhi Institute of Aeronautics
04.2016 - 03.2018

Counselor Cum Account Executive

Aakash Educational Services
07.2013 - 03.2016

HR Executive & Admin

Globe Capital Market Limited
10.2010 - 05.2013

Customer Service Executive and HR

Kantilla Chhaganlal Securities Pvt Ltd
04.2010 - 10.2010

Customer Service Executive

Dawnay Day Av India Advisors-Pvt.Ltd
07.2008 - 07.2009

Central Marketing Head

Integrated Enterprises (India) Limited
06.2006 - 07.2008

Bachelor’s degree - BBA

DR. AMBEDKAR OPEN UNIVERSITY
Aarti Gajjar