Aarti Loomas

Oversees the daily operations of the front desk to ensure efficient patient flow during check-in and checkout processes.
- Trained new staff on office procedures, software programs, and scheduling protocols.
- Utilizes EHR/EMR systems, specifically Epic, and provider portals for other national insurance companies.
- Billing and reimbursement process, including claim resubmission and follow-up on denials

- Supervised patient billing and collections, including assistance with cash posting.

- Communicate with insurance providers to verify insurance information and obtain billing authorization.

- Review daily reports on pending cases, cancellations, and no-shows, making adjustments as necessary.

- Collaborates with other hospital personnel to manage resources effectively for optimal patient flow during surgery scheduling.

- Supports surgeons by preparing necessary documents, such as consent forms and discharge instructions.

• Implemented new administrative systems and processes to improve office efficiency and workflow.
• Assisted with special projects or events as needed.
• Delegated work to staff, setting priorities and goals.
• Interpreted and explained work procedures and policies to brief staff.
• Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.