Aarti Patel

State of Ohio - Enterprise Platform Implementations (Socure)

OCM Support

• Led five post-sales SSO platform implementations using Socure's identity verification and fraud prevention technology.
• Directed onboarding and provided tailored communications, job aids, training, and change strategies for 200,000+ users across state agencies.
• Triaged 500+ issues during hyper-care with 95% first-contact resolution rate.
• Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
• Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
• Conducted post-Go-Live retrospectives to assess implementation outcomes, capture client feedback, and identify opportunities for process improvement

State of Illinois – SAP SuccessFactors ERP Implementation

Testing Support

• Led interface and report testing across 7 cycles; provided hands-on troubleshooting and resolved 306+ defects with 100% closure under 3 days.
• Coordinated FUT/UAT testing for two successful Go-Lives with 100+ testers across 20+ agencies.
• Drove cross-agency testing alignment and confidence in deployment results.

• Delivered front-line support and sales consultations for the Xfinity product line translating complex service offerings into customer-focused value. Boosted customer conversions by 15% and multi-product sales by 20%.
• Educated clients on product features and bundled solutions, enhancing platform adoption and long-term satisfaction. Reduced service cancellations by 30% and improved activation speed by 25% through system fluency.

• Spearheaded implementation of the ECRS Catapult POS system reducing checkout time by 40% and increasing transaction volume by 25%.
• Improved gross margin by 12% and cut stockouts by 35% through inventory and pricing optimization.
• Expanded product lines by 18% via forecasting and quoting new service options.