Aarti Ramilla
Katy,TX
Summary
Dynamic Business Growth Manager with proven success at Building Blocks Group Pvt Ltd, excelling in CRM management and relationship building. Expert in lead generation and sales negotiation, driving significant client base expansion. Recognized for effective communication and team motivation, consistently achieving targets and enhancing customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Growth Manager-CRM
Building Blocks Group Pvt Ltd
Hyderabad, India
01.2020 - 04.2021
- Represent the company to clients at meetings, conferences, and sales negotiations.
- Developing growth strategies and plans
- Managing and retaining relationships with existing clients/ Customers
- Increasing client base
- Having an in-depth knowledge of business products and value proposition
- Negotiating with Clients/
- Identifying and mapping business strengths and customer needs
- Researching business opportunities and viable income streams
- Following industry trends locally and internationally
- Ability to interact with integrity and professionalism with customers and team members
- Reporting on successes and areas needing improvements
- Work with finance and accounting to eliminate waste and enhance the productivity of each function.
- Communicate with every department regularly to handle problems, identify new opportunities, and build trust and transparency.
- Evaluate budget proposals and manage purchases and expenses.
- Meditate on staff issues and facilitate communications between employees.
- Assess employee performance and provide ongoing training and development programs.
Relationship Manager
NEXA
Hyderabad, India
02.2015 - 03.2018
- The position is primarily responsible for maintaining the relationship with the client to develop business growth by understanding the needs of the clients by promoting high-quality services.
- Direct Sales to Customers. Understanding & Fulfilling customer requirements
- Cash Handling from Customers
- Responsible for: - Target Achievements in Sales & Value-Added Services - Lead generation & management - Long-term Customer Relationship.
- Selling both new and used cars as well as finance and related products to clients.
- Marketing and promoting vehicle add-ons such as Finance and Insurance Protection
- Demonstrating vehicles to clients, explaining their features, and going for test drives.
- Meeting customers face to face and holding sales discussions about cars with them.
- Representing the company at trade exhibitions, events, shows, and demonstrations.
- Negotiating the terms and conditions of a sales agreement with prospective clients.
- Preparing sold vehicles for customer service customer delivery by having them serviced & cleaned up.
- Obtaining and verifying proper identification from customers before a test drive
- Liaising with the showroom body shop to ensure that vehicle repairs are done ASAP.
- Getting involved in various company-wide advertising and promotional activities.
- Explaining car finance/ Bank/ Loan options to customers clearly and understandably.
Senior Customer Service Associate
ICICI Bank Ltd
Hyderabad, India
01.2011 - 01.2014
- Working on applications GENESYS, CTL, FCRM, I-SENSE (BANK BAZAAR)
- Handling Calls For EMI, CLI, CARDUPGRADE, RTO, PRO-ACTIVE CALLING, PLCC (PERSONAL LOAN ON CREDIT CARD), PQCC (PRE-QUALIFIED CREDIT CARD), and Providing All Bank Debit & Credit Card Insurance of ICICI.
- As a Customer Service Officer, I resolve customer queries and ensure proper follow-up and closure of requests.
- Worked in the E-mails section to provide resolutions by e-mail.
- Conducted events with the sales team at MNC companies, explained bank products, and generated leads.
- Cash Handling at the Counter
- Proficiency in engaging with clients and colleagues with moral rectitude and professionalism
- Created strategies to develop and expand sales of services to existing customers, which increased annual revenue.
- Got Awards for Bank Retail sales daily and Leads on Retention weekly sales in a multi-tasking role.
- Received appreciation from Customers (On calls/Mails), Team Leaders, and Managers.
Education
Master of Science - computer science
Lindsey University
Kentucky03-2023
MBA - Marketing
Osmania University
12.2015
Graduation -
Osmania University
12.2010
Intermediate -
Ideal Junior College
SSC -
Holy Mother's High School
Skills
- Smart work
- CRM management
- Competitive analysis
- Effective communication
- Problem solving
- Time management
- Employee training
- Cross-department collaboration
- Sales negotiation
- Customer relationship management
- Lead generation
- Team motivation
- Sales training
- Self motivation
- Direct sales
- Relationship building
- Sales reporting
- Sales process
- Business development
- Contract negotiation
- Discipline and Hard work
- Effective and goal-oriented commitment to cooperative teamwork
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Playing Cricket & Caroms.
- Shopping.
- Travelling.
Disclaimer
I do hereby confirm that the information given in this form is true to the best of my knowledge and belief.
Technical Qualifications
- MS-Office
- MS-Excel
- MS-Word
- Computer Basics
Personal Information
- Father's Name: Ashok Kumar
- Husband's Name: Srinivasa Kannan
- Date of Birth: 05/07/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
- Visa Status: L2S EAD
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Tamil
Limited
Accomplishments
- Employee of the Month – Recognized for exceeding performance metrics and team leadership (May 2023).
- Top Sales Performer – Achieved 120% of annual sales quota and ranked #1 out of 30 reps.
- Leadership Development Program Graduate – Completed a competitive internal training program.
- Project Excellence Award – Honored for delivering a high-impact IT migration project ahead of schedule.
Affiliations
- Intern, Customer Service Department, [Bank]
- Volunteer, Financial Literacy Workshops for Local Community
- Cashier, [Retail Store] – Handled high-volume daily transactions
- Team Lead, Campus Help Desk – Assisted 100+ students weekly
- Member, Toastmasters Club – Public Speaking and Communication
- Front Desk Assistant, Student Services Office
- Participant, Bank Simulation Challenge – Role: Customer Officer
- Peer Mentor, First-Year Students – Helped with orientation and finance basics
Certification
- Salesforce Admin
References
References available upon request.
Timeline
Business Growth Manager-CRM
Building Blocks Group Pvt Ltd
01.2020 - 04.2021
Relationship Manager
NEXA
02.2015 - 03.2018
Senior Customer Service Associate
ICICI Bank Ltd
01.2011 - 01.2014
Master of Science - computer science
Lindsey University
MBA - Marketing
Osmania University
Graduation -
Osmania University
Intermediate -
Ideal Junior College
SSC -
Holy Mother's High School
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