Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aarya Pala

Denton,TX

Summary

Dynamic Banking Advisor with a proven track record at Royal Bank of Canada, excelling in customer service and regulatory compliance. Adept at leveraging Microsoft Office skills to enhance operational efficiency while fostering strong client relationships. Recognized for expanding the client base and resolving inquiries with exceptional communication and self-motivation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Banking Advisor - Advice Centre

Royal Bank of Canada
Mississauga, ON
03.2022 - 02.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Established new accounts for high-net-worth individuals, and serviced existing accounts to maximize revenue.
  • Expanded the client base by promoting new financial products.
  • Recommended products to customers, thoroughly explaining the details.
  • Delivered prompt service to prioritize customer needs.
  • Meet customer call guidelines for service levels, handle time, and productivity.

PARTNER (TEAM MEMBER)

STARBUCKS CANADA
Toronto, ON
10.2021 - 04.2022
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols, company processes, and procedures.
  • Performed opening and closing duties as part of the management team, and handled cash management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered goods and services to customers on time, and in excellent condition.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, and payments.

Education

DIPLOMA - BUSINESS INTERNATIONAL

CONESTOGA COLLEGE
KITCHENER
12.2021

BBA - Business Analytics

University of North Texas
Denton, TX

Skills

  • Banking policies and procedures
  • Loan application processing
  • Data analysis
  • Risk assessment
  • Customer relationship management
  • Deposit verification
  • Regulatory compliance
  • Accounts payable and receivable
  • Microsoft Office proficiency
  • Communication skills
  • Mobile banking solutions
  • Balance reconciliation
  • Self-motivation

Certification

IFC (investment funds in Canada)

Timeline

Banking Advisor - Advice Centre

Royal Bank of Canada
03.2022 - 02.2025

PARTNER (TEAM MEMBER)

STARBUCKS CANADA
10.2021 - 04.2022

DIPLOMA - BUSINESS INTERNATIONAL

CONESTOGA COLLEGE

BBA - Business Analytics

University of North Texas

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