Motivated young professional with engaging personality and flexible approach. Upbeat, friendly and anticipating needs to facilitate customer engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
01.2021 - Current
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Key Sales Associate
Hollister
02.2018 - 01.2021
Boosted customer satisfaction by providing personalized product recommendations and assistance.
Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
Strengthened client relationships through exceptional customer service and follow-up communication.
Assisted in visual merchandising, ensuring an attractive and organized store layout for optimal sales performance.
Exceeded monthly sales goals consistently by effectively upselling products to customers.
Collaborated with team members to achieve a high level of store performance and customer satisfaction.
Conducted regular inventory audits, identifying discrepancies and preventing stock shortages.
Resolved customer complaints professionally, turning negative experiences into positive outcomes that bolstered brand reputation.
Sales Associate
JCPenney
11.2017 - 01.2018
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Philosophy
SUNY College At Plattsburgh
Plattsburgh, NY
05.2022
Associate of Arts - Humanities And Social Sciences
Clinton Community College
Plattsburgh, NY
05.2018
Skills
Table Bussing
Safe Food Handling
Food Running
Daily Specials Memorization
Order Delivery Practices
Supply Restocking
Guest Engagement
Order Management
Table Setting
Food Delivery
Beverage Preparation
Food Inspection
Food Station Setup
Exceptional Customer Service
Cash Handling
Food Sales and Promotion
Strong Work Ethic
Professional Appearance
Menu Memorization
Food Safety Practices
Front-Of-House Display Creation
Suggestive Selling
Item Promotion
Order Accuracy
High-Volume Dining
Multitasking Abilities
Accomplishments
Collaborated with team of 7 in the development and publication of Revision of The Poverty Game.
Timeline
Server
Texas Roadhouse
01.2021 - Current
Key Sales Associate
Hollister
02.2018 - 01.2021
Sales Associate
JCPenney
11.2017 - 01.2018
Bachelor of Arts - Philosophy
SUNY College At Plattsburgh
Associate of Arts - Humanities And Social Sciences