Aaryn Ford
Port Arthur,TX
Summary
Seeking an opportunity to give cheerful stellar customer service through administrative support. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
7
7
years of professional experience
Work History
Owner • CEO-online Merchandiser
Bourgeois Fashtique
12.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Administrative Assistant • Assist Grant Writer
The Master's Hands: Grant Management and Administrative Services
06.2018 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Timekeeper
Burks Home Improvements LLC
07.2017 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Researched and resolved time discrepancies.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Processed new hire paperwork and documents.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
Medical Receptionist
CSL Plasma
08.2023 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Customer Service Associate
Lowe's Home Improvement
09.2018 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
Firewatch
Texas Firewatch/Hole Watch
02.2018 - 03.2019
- Interacted effectively with members of work crew using cell phones, two-way radios and other communication devices.
- Assisted in evacuations during emergencies, guiding occupants to designated safe areas while maintaining order and calm.
- Coordinated shutdowns of malfunctioning equipment for repairs which reduced further risks associated with fires.
- Assisted in developing new fire watch procedures, leading to increased efficiency and effectiveness of the team.
- Maintained accurate records of fire watch activities, ensuring regulatory compliance and facilitating efficient communication with supervisors.
- Managed access control at entry points, verifying identification and granting appropriate clearance levels as needed.
- Elevated site awareness through continuous patrols around facilities monitoring for signs of smoke or flames.
- Supported incident investigations by providing detailed accounts of events leading up to fires or other related issues.
- Conducted regular equipment checks, ensuring proper function of firefighting tools and devices when needed during emergencies.
- Provided timely reports to management on any observed safety violations or potential hazards, allowing for prompt corrective action.
- Reduced the frequency of false alarms by carefully monitoring alarm systems and promptly addressing technical issues.
Education
Lamar State College-Port Arthur
10.2024
High School Diploma -
Port Arthur Memorial High
05.2018
Skills
- Customer Service
- Communication Skills
- Solution Oriented
- Typing 50 WPM
- Oral Skills
- Written Skills
- Time Management
- Administrative Excellence
- Small business operations
- Relationship Building
- Client Service
- Project Management
- Business marketing
- Sales Leadership
- Employee Development
- Payroll Administration and Timekeeping
- Optimism
Timeline
Medical Receptionist
CSL Plasma
08.2023 - 09.2024
Owner • CEO-online Merchandiser
Bourgeois Fashtique
12.2019 - Current
Customer Service Associate
Lowe's Home Improvement
09.2018 - 02.2021
Administrative Assistant • Assist Grant Writer
The Master's Hands: Grant Management and Administrative Services
06.2018 - Current
Firewatch
Texas Firewatch/Hole Watch
02.2018 - 03.2019
Timekeeper
Burks Home Improvements LLC
07.2017 - Current
Lamar State College-Port Arthur
High School Diploma -
Port Arthur Memorial High