Aaryonia DeShields
Westminister,MD
Summary
Accomplished Operations Manager who achieved a remarkable 37% increase in the OSAT score, surpassing district and chain benchmarks within just six months. Instrumental in driving this substantial improvement through hands-on guidance and support. Regularly praised in customer surveys for delivering exceptional service, consistently earning positive feedback and commendations.
Overview
5
5
years of professional experience
Work History
Operations Manager
Marshalls
04.2022 - Current
- Manages or directs the work of two or more associates while maintaining overall store accountability
- Interviews and recommends the hiring of store Associates
- Plans daily work activities and allocates work assignments among Associates based on a business needs.Ensures goals are met and store priorities are accomplished
- Accountable for financial operations within the store (payroll ,cash control , petty cash, KPI’s etc..)Ensures accuracy ,mitigates risk and makes continual recommendations
- Exercise discretion regarding Customer Experience policies and procedures when appropriate to satisfy Customers
- Collaborates with Loss Prevention to ensure that all Loss Prevention programs are effectively communicated , implemented and reinforced.
- Reviews and analyzes Customer Experience reports and audit results with Store Manager . Jointly develops action plans and ensures execution.
In/Out Bound Customer Service Representative
Banyan Hill/TCC
09.2021 - 02.2022
- My key responsibilities at this position were to assist customers with questions or concerns with their account
- Update client information using Advantage Systems
- Assist customers in web navigation and applications
- Process payments and orders
- Inform customers of billing suspend and upcoming payments for products purchased
- Assist unhappy customers using the HEAT method
- Also provide above and beyond excellence in conversation w/ customers each call
Company Customer Representative
ALLY/PDP GROUP INC
05.2021 - 09.2021
- My responsibilities at this position were to answer and transfer calls, while updating titles in the system as a representative for Ally Financial
- Assist in title registration
- Formulate and Send emails out to regional dealerships on behalf of Ally w/ request
- Greet clients and utilize general customer service skills to field inquiries
Bank Teller
Nymeo Federal Credit Union
12.2020 - 02.2021
- My responsibilities were to assist members with deposits, withdraws, transfer’s and cash advances
- Open and close a variety type of accounts
- Demonstrate good risk management decisions
- Assist in processing wires
- Send new/replacement cards to members, Order checks for members
- Assist in making payments for customers using branch systems
- Resolve customer complaints and concerns
- Ensure the Credit Union values while occasionally helping at local branches
Receptionist
Greg Graham Agency
07.2020 - 12.2020
- My responsibilities at this position were to organize and conduct office maintenance duties (coffee, filling paperwork, note taking etc
- Answer and Transfer calls
- Note take and help assist with customer complaints
- Assist HR team with recruitment onboarding and general correspondence
- Generalize scheduling and attend zoom conferences and meetings
Expeditor
English American
08.2019 - 07.2020
- My responsibilities at these positions were to ensure garments were complete at a timely manner
- Use data warehouse application to look for requested garments
- Assist with high end customers and complete requested expedited garments
Education
High School And Technical - Criminal Justice
York County School of Technology
York, PA04.2018
Skills
- HEAT method
- Risk management
- Patience
- Understanding
- Accountability
- Integrity
Volunteer Experience
- Youth Leader, Hometown Church, Conduct team building exercises within the youth community
- Volunteer, Homeless Shelters, Acquire skills in patience and understanding
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Marshalls
04.2022 - Current
In/Out Bound Customer Service Representative
Banyan Hill/TCC
09.2021 - 02.2022
Company Customer Representative
ALLY/PDP GROUP INC
05.2021 - 09.2021
Bank Teller
Nymeo Federal Credit Union
12.2020 - 02.2021
Receptionist
Greg Graham Agency
07.2020 - 12.2020
Expeditor
English American
08.2019 - 07.2020
High School And Technical - Criminal Justice
York County School of Technology