Aarzoo Makkar
Summary
Organized Administrator with over 3 years of experience monitoring business operations and implementing improvements to increase corporate performance. Supports recruitment efforts and leverages expertise in resource allocation to inform business needs. Critical thinker spearheads cost-saving initiatives to drive financial growth and reduce risk. Also, Versatile IT professional with 2+ years of experience in customer service, technical support, and compliance across various industries, including insurance, telecommunications, and IT services.
Overview
9
9
years of professional experience
Work History
BUSINESS ENERGY CONSULTANT
Energy Australia
03.2024 - Current
- Taking inbound calls and resolving customer inquiries including both service and sales requirements
- Identifying areas where energy consumption can be reduced and offer better plans to the customer
- Providing exceptional customer care to Energy Australia's business customers
- Communicate options effectively with the customer
- Keep up to date on the latest trends in the energy industry
- Taking ownership of enquires and following up with customers by making outbound calls
RECORD ADMINISTRATOR (FINANCE)
MLC Superannuation
08.2021 - 02.2024
- Work as part of wider team (across claims/Operations/Compliance/product etc) to ensure that shared and organisational goals are met
- NAB - support co-existence and document management issues
- Support a day to day relationship with Claims Stakeholders to ensure management of claims document rejections and exceptions
- Support a day to day relationship with Policy Administration Team Stakeholders to ensure management of policy administration document rejections and exceptions
- Document service requests (rescan, re-direct and request original etc)
- Facilitate document retrieval requests
- Working on different system, Opentext/RECM, ClaimsVantage, BANCS, SevriceNow/GRC(complaint)
IT SUPPORT (LEVEL 1 AND 2)
St Kevin's college
09.2017 - 07.2021
- Company Overview: Melbourne
- Troubleshooting hardware and software issues
- Audio and video set up and troubleshooting
- Managing tickets queue in assist issue management
- Troubleshooting hardware, software and network issues
- Installing of several applications in Laptop and computer labs
- Provide technical support on printers and other drives issues
- Update on Windows 10
- Troubleshooting Projector issues
- On call support for the parents and other staff members
- Melbourne
IT SUPPORT (LEVEL1) INTERNSHIP
AFL (Australian Footy league)
05.2017 - 08.2017
- Company Overview: Melbourne
- Troubleshooting hardware, software and network issues
- Level 1 & 2 end user support for 800 staff members
- Melbourne
CASHIER PART TIME
IGA Store
01.2016 - 01.2017
- Company Overview: Melbourne
- Ensuring prompt and courteous customer service
- Responsible for handling cash inflow and outflow on daily basis
- Responsible for closing and opening of the store
- Forecasting, ordering, stocking and arranged stock when it was required
- Melbourne
Education
MASTERS - INFORMATION TECHNOLOGY
Central Queensland University
01.2016
CERTIFICATION - ITIL-4
08.2023
PROFESSIONAL YEAR - ICT
Monash Professional Pathways
01.2017
BACHELOR - COMPUTER APPLICATIONS
Chitkara University
01.2013
Skills
- C
- Java
- SQL
- MYSQL
- PHP
- HTML
- CSS
- Web Development
- FTP
- Windows
- Linux
- MS-Word
- MS-PowerPoint
- Office 365 Administration
- Active Directory
- Group Policy Management
- Technical Support
- Helpdesk Management
Professional Associations
Australian Computer Society (ACS), 09/01/16, 08/01/17
Timeline
BUSINESS ENERGY CONSULTANT
Energy Australia
03.2024 - Current
RECORD ADMINISTRATOR (FINANCE)
MLC Superannuation
08.2021 - 02.2024
IT SUPPORT (LEVEL 1 AND 2)
St Kevin's college
09.2017 - 07.2021
IT SUPPORT (LEVEL1) INTERNSHIP
AFL (Australian Footy league)
05.2017 - 08.2017
CASHIER PART TIME
IGA Store
01.2016 - 01.2017
CERTIFICATION - ITIL-4
PROFESSIONAL YEAR - ICT
Monash Professional Pathways
BACHELOR - COMPUTER APPLICATIONS
Chitkara University
MASTERS - INFORMATION TECHNOLOGY
Central Queensland University
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