A’asa Junior Fa’aofo
Anchorage
Summary
Dynamic and results-driven Trucker with extensive experience at US Foods, excelling in trip planning efficiency and load securing proficiency. Proven track record of enhancing customer satisfaction through timely deliveries and exceptional communication skills. Committed to safety and professionalism, consistently meeting tight deadlines while adhering to industry regulations.
Overview
12
12
years of professional experience
Work History
Trucker
US Foods
03.2024 - Current
- Consistently met tight deadlines by expertly planning trips according to road restrictions, traffic patterns, and customer timeframes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Serviced truck with oil, fuel and radiator fluid to maintain tractor-trailer.
Trucker
SYSCO Food Services
04.2023 - 09.2023
- Elevated customer satisfaction levels by addressing inquiries or concerns in a timely manner and taking ownership of resolving any issues that arose during transport.
- Improved on-time delivery rates by efficiently planning and executing optimized trucking routes.
- Enhanced safety standards for both cargo and personnel by conducting thorough pre-trip inspections and timely maintenance checks.
- Maneuvered trucks into loading or unloading positions and followed signals from loading crew to safely load and unload goods.
Driver, Warehouse Orders
Total Reclaim
02.2020 - 03.2022
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Delivery Driver
Sicilyspizzaeagleriverak
05.2019 - 08.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Lead Delivery Driver
T&T Delivery Services
02.2017 - 12.2018
- Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
- Mentored new drivers, providing comprehensive training on company procedures and best practice.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Drove company truck for local and intra-state pick-ups and deliveries.
Moving Truck Driver
Superman Moving & Storage
05.2015 - 11.2016
- Assisted clients in resolving issues or concerns related to the moving process, fostering a positive experience that led to increased word-of-mouth recommendations.
- Supported the sales team in acquiring new clients by providing accurate quotes based on distance, weight, and other factors affecting moving costs.
- Contributed to overall company growth through consistent dedication to high-quality workmanship, professionalism, and excellent customer service.
- Improved customer satisfaction by ensuring timely, safe, and efficient transportation of clients'' belongings.
Housekeeper
ANMC
11.2014 - 03.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Moving Truck Driver
Triple A Moving & Storage
07.2013 - 08.2014
- Developed strong relationships with clients by demonstrating exceptional care for their belongings while providing efficient and professional service.
- Enhanced team productivity by coordinating with coworkers to load and unload moving trucks efficiently.
- Provided exceptional service to customers through clear communication and careful handling of their items during the moving process.
- Promoted a positive work environment among team members through effective communication and collaboration during each move assignment.
Education
Diploma - Business
Leone High School
American Samoa06.2011
Skills
- Weather condition awareness
- Trip planning efficiency
- Blind spot awareness
- Communication and interpersonal skills
- Safe lifting practices
- Defensive driving techniques
- Load securing proficiency
- Air brake systems
- Tanker truck experience
- Oversize load transport
Timeline
Trucker
US Foods
03.2024 - Current
Trucker
SYSCO Food Services
04.2023 - 09.2023
Driver, Warehouse Orders
Total Reclaim
02.2020 - 03.2022
Delivery Driver
Sicilyspizzaeagleriverak
05.2019 - 08.2019
Lead Delivery Driver
T&T Delivery Services
02.2017 - 12.2018
Moving Truck Driver
Superman Moving & Storage
05.2015 - 11.2016
Housekeeper
ANMC
11.2014 - 03.2015
Moving Truck Driver
Triple A Moving & Storage
07.2013 - 08.2014
Diploma - Business
Leone High School
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