Aash Zazai
Elk Grove,CA
Summary
Organized and adaptable professional with extensive experience coordinating operations, events, and teams in high-pressure environments. Skilled in facility management, scheduling, customer service, budget oversight, vendor coordination, and supervising staff. Committed to creating inclusive, safe, and welcoming environments for diverse communities.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
Great Hill Solutions - Dept of State
12.2021 - 09.2025
- Supervised a team of case managers, overseeing daily operations and ensuring high-quality service delivery.
- Coordinated complex scheduling, staff assignments, and interdepartmental operations.
- Served as liaison between senior management, external partners, and community stakeholders.
- Oversaw records and information management programs, ensuring compliance and data integrity.
- Developed and implemented policies enhancing operational efficiency and regulatory compliance.
- Conducted compliance reviews and provided solutions to operational challenges.
Operations Officer / Project and Program Manager
Sohail Global Group
01.2010 - 06.2021
- Planned, organized, and coordinated multi-site operations and project schedules.
- Managed resources, vendors, and contractors for timely project delivery.
- Oversaw staff assignments and performance, ensuring compliance with guidelines.
- Implemented process improvements optimizing workflow, communication, and task delegation.
- Prepared reports, budgets, and documentation ensuring transparency and efficiency.
Education
Master of International Service - Economic Growth and Development
American University
Washington, D.C.01.2020
Public Administration - Public Administration & Policy Making
Swiss UMEF University
01.2016
Skills
- Facility & Event Management
- Staff Supervision & Training
- Scheduling & Reservations
- Customer Service Excellence
- Vendor & Contractor Coordination
- Budget & Fiscal Oversight
- Recordkeeping & Compliance
- Project & Program Management
- Policy Development
- Diversity, Equity, Inclusion & Belonging (DEIB) Awareness
- Community Engagement
- Microsoft Office Suite, Scheduling Software, Modern Business Communication Tools
Timeline
Customer Service Supervisor
Great Hill Solutions - Dept of State
12.2021 - 09.2025
Operations Officer / Project and Program Manager
Sohail Global Group
01.2010 - 06.2021
Public Administration - Public Administration & Policy Making
Swiss UMEF University
Master of International Service - Economic Growth and Development
American University
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