Aasha Edison
Available for employment
Grafton,WV
Summary
A bright ambitious person seeking a rewarding position that will utilize acquired skills and experience as well as provide the opportunity for learning advancements. Currently seeking to maintain a full-time position that offers professionalism and utilization of interpersonal skills.
Overview
15
15
years of professional experience
Work History
Centralized Scheduler
WVU Medicine Ruby Memorial Hospital
05.2021 - 12.2021
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Reduced no-show rates by providing appointment reminders via phone, email, and text message.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
Cashier Trainer
Dollar Tree
08.2016 - 11.2020
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Processed various payment methods accurately while maintaining the confidentiality of customer information.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Child Protective Services Worker
West Virginia Dept of Health and Human Resources
11.2014 - 05.2015
- Collaborated with multidisciplinary teams to develop comprehensive case plans for at-risk children and families.
- Improved family dynamics by providing supportive counseling and guidance on effective parenting strategies.
- Established trust with clients through empathetic communication, leading to more accurate case information gathering.
- Increased efficiency in caseload management by maintaining accurate records and promptly addressing urgent situations.
- Facilitated successful reunification by closely monitoring progress and adjusting case plans as needed.
- Boosted child well-being by connecting families with appropriate community resources and services.
- Promoted a safe living environment for children through regular home visits, inspections, and evaluations.
- Expedited permanency planning processes by working diligently toward adoption or guardianship when reunification was not possible.
- Contributed to team effectiveness by sharing insights during staff meetings, trainings, and supervisions sessions.
- Upheld professional standards by adhering to agency policies, state regulations, and ethical guidelines throughout all aspects of the job role.
- Provided critical testimony in court proceedings that contributed to positive outcomes for children under protection.
- Demonstrated cultural competence while working with diverse populations, ensuring sensitivity to varying needs and backgrounds among clients served.
Correctional Counselor
West Virginia Division of Juvenile Services MCYRC
01.2014 - 11.2014
- Facilitated group therapy sessions for juveniles addressing substance abuse, anger management, and life skills development.
- Conducted regular case reviews for juveniles to assess progress toward rehabilitation goals and adjust treatment plans accordingly.
- Provided crisis intervention services as needed, de-escalating potentially dangerous situations involving conflicts or self-harm incidents.
- Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
- Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict-resolution strategies.
- Collaborated with multidisciplinary teams comprised of correctional officers, medical personnel, and other counselors to address the complex needs of each juvenile.
- Counseled juveniles individually as well as in group settings to bring problems to light and implement potential solutions.
Direct Service Professional
Mentor Network
03.2007 - 03.2009
- Improved clients' independence through the development of individualized care plans and goal-setting initiatives.
- Maintained a safe and nurturing environment for clients, addressing any concerns or issues promptly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients with complex needs.
- Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.
- Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
- Documented client progress through detailed case notes, contributing to their ongoing evaluation and treatment plan adjustments.
- Facilitated group activities that promoted social interaction and skill-building among clients with diverse backgrounds.
- Implemented behavior modification techniques to address challenging behaviors and improve overall client well-being.
- Developed strong rapport with clients and families through regular communication, trust-building strategies, and empathy.
- Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance professional growth.
Education
Bachelor of Science Psychology - Psychology
Fairmont State University
Fairmont, WV01.2012
Skills
- Case Management
- Problem-Solving
- HIPAA Compliance
- Documentation and Recordkeeping
- Computer Proficiency
- Adaptability
- Communication
- Self-Motivated
- Detail Oriented
- Customer service
- Analytical Thinking
Assessments
- Case Management & Social Work, Proficient, 01/01/20, Prioritizing case tasks, gathering information, and providing services without judgment.
- Building Relationships for Childcare Providers, Highly Proficient, 01/01/20, Building positive and productive relationships with families of children ages 0-3
- Case management & social work, Proficient, 06/01/21, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Personal Information
Willing To Relocate: Anywhere
Timeline
Centralized Scheduler
WVU Medicine Ruby Memorial Hospital
05.2021 - 12.2021
Cashier Trainer
Dollar Tree
08.2016 - 11.2020
Child Protective Services Worker
West Virginia Dept of Health and Human Resources
11.2014 - 05.2015
Correctional Counselor
West Virginia Division of Juvenile Services MCYRC
01.2014 - 11.2014
Direct Service Professional
Mentor Network
03.2007 - 03.2009
Bachelor of Science Psychology - Psychology
Fairmont State University
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