Summary
Overview
Work History
Education
Skills
ADDITIONAL EXPERIENCE
Work Availability
Timeline
CustomerServiceRepresentative

Aashama Brown

Hampton

Summary

Customer service oriented professional with healthcare and management. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ElevanceHealth
09.2023 - Current
  • Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance.
  • Work to serve members and provide the best care for health insurance.
  • Manage claims and make sure members are billed correctly.
  • Document activity in customer accounts in an accurate manner and ensure confidentiality.
  • Identify customer needs, provide resolutions to problems, and follow established procedures

Customer Service Representative

JCPenney’s
09.2022 - Current
  • Served as initial contact, handled inbound and outbound calls, and responded to customer inquiries.
  • Inputted customer account information and spoke in a professional manner.
  • Acknowledged customer needs, offered solutions to issues, and abided by established policies.
  • Recorded interactions in customer accounts precisely and maintained customer privacy.

Assistant Manager / Customer Service

Krispy Kreme
09.2020 - 10.2021
  • Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
  • Built relationships and stayed attentive to employees by motivating them to succeed and improve.
  • Addressed issues in a professional manner and resolved staff and customer service problems.
  • Operated cash register, handled collection duties, met daily goals, processed payroll, prepared bank deposits, and ensured adherence to policies and procedures.

Education

Associate of Arts - Medical Coding And Billing

Ultimate Medical Academy
Florida
09-2024

Bachelors of Science Degree - Baking and Pastry Arts

Stratford University
01.2016

Skills

  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO
  • PPO
  • POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)
  • Medical Billing
  • Accounts Receivable Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Anatomy & Physiology
  • CMS 1450 (UB-04)

ADDITIONAL EXPERIENCE

Prior work history includes 2 years of Deli Clerk / Customer Service experience at Kroger in Hampton, VA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

ElevanceHealth
09.2023 - Current

Customer Service Representative

JCPenney’s
09.2022 - Current

Assistant Manager / Customer Service

Krispy Kreme
09.2020 - 10.2021

Bachelors of Science Degree - Baking and Pastry Arts

Stratford University

Associate of Arts - Medical Coding And Billing

Ultimate Medical Academy