Aasia Sam
Lafayette,LA
Summary
Experienced with team leadership in call center environments, ensuring high productivity and customer satisfaction. Utilizes conflict resolution and team-building skills to maintain positive work environment. Track record of improving operational efficiency through strategic planning and effective communication.
Skilled in leadership and team-building, developed through coaching in youth sports environment. Proficient in communication and motivational techniques, with focus on nurturing individual growth and team cohesion. Seeking to transition into new field where these skills can drive positive outcomes and foster meaningful connections.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences.
Overview
4
4
years of professional experience
Work History
Call Center Enrollment Management Team
University Of Louisiana At Lafayette
06.2024 - Current
- Handled issues with calm, knowledgeable and professional approach.
- Assisted all freshman and transfers
- Developed strong relationships with students through excellent communication skills and problem-solving abilities.
- Completed move in calls, housing, scheduling & etc.
Retail Sales Associate
Shoe Carnival
01.2021 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while following to company policies.
- Had the responsibility for keepy my department in good hands (Women’s Athletics)
Education
Bachelor of Arts - General Studies
University of Louisiana at Lafayette
12.2024
Skills
- Call center customer service
- Team management
- Escalation handling
- Teamwork and collaboration
- Time management
- Listening skills
- Reliable and punctual
- Goal oriented
- Flexible schedule
Accomplishments
- Presidents List 2023 Fall Semester
- 2024 ULL Honors Convocation and Academic Excellence Awards Ceremony
- Recognized for maintaining a high GPA while competing at Division 1 level.
- Honor Roll student
Academic All-Conference Athlete
University of Louisiana at Lafayette
June 2023-Present
Affiliations
- University of Louisiana at Lafayette Women's Basketball
Timeline
Call Center Enrollment Management Team
University Of Louisiana At Lafayette
06.2024 - Current
Retail Sales Associate
Shoe Carnival
01.2021 - 05.2021
Bachelor of Arts - General Studies
University of Louisiana at Lafayette
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