Aasiyah Meeks
Burton,MI
Summary
Proven Customer Care Representative with a track record of enhancing customer satisfaction and loyalty at Sedgwick, adept in data entry and call center operations. Excelled in streamlining processes, reducing wait times by over 20%, and mentoring teams for peak performance. Skilled in both empathetic customer engagement and efficient, solution-oriented service.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Sedgwick
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company websites and placing online orders, improving overall user experience
- Telecommute
AfterSale Parts Specialist
General Motors
01.2018 - 10.2022
- Job consist of making sure customers car parts were packaged correctly with the correct labels for the part
- Taking care of any hot parts or important campaign parts that have rush jobs on them because of recall
- Merchandising products
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Trained and mentored junior employees on regulations, best practices and performance strategies
- Adhered to company guidelines for performance and compliance
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards
Large Store Merchandiser
Pepsi
03.2017 - 01.2018
- Moving products within a store, safely stacking and moving products on equipment such as a u-boat, hand truck/dolly and/or breakdown
- Merchandising products filling shelves, building displays, making products look attractive, rotating products, cleaning shelves, eliminating out of stocks and out of date products
- Managing backroom/stock room inventory organizing pallets, stacking and storing inventory or products
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Inspected merchandise for quality and arranged proper display location on floor
- Collaborated with store managers to devise store layouts and establish aesthetic appeal
- Established strong vendor relationships to maintain and support business
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities
- Analyzed sales and inventory data to determine purchasing needs and reorder points
Lead Cake Decorator
Sam’s Club
03.2014 - 01.2017
- Verified accuracy of orders while meeting strict deadlines on production schedules
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Determined quantity of product to prepare for next day operation by maintaining a detailed production schedule
- Replenished and rotated food items, following correct food cooling and storage procedures
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts
Education
Associate Of Applied Science - Respiratory Therapy
Charles Stewart Mott Community College
Flint, MIApplied Science - undefined
Glendale College
Glendale, Az01.2025
High School Diploma - undefined
Academy West
Flushing, Mi06.2016
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Sedgwick
10.2023 - Current
AfterSale Parts Specialist
General Motors
01.2018 - 10.2022
Large Store Merchandiser
Pepsi
03.2017 - 01.2018
Lead Cake Decorator
Sam’s Club
03.2014 - 01.2017
Applied Science - undefined
Glendale College
High School Diploma - undefined
Academy West
Associate Of Applied Science - Respiratory Therapy
Charles Stewart Mott Community College