Enthusiastic Process Assistant with over 6 years of experience in Amazon Operations. Committed to safe operating practices and meeting quality standards. Proficient in use of industry-standard tools and equipment.
Experienced with providing essential support to educators and students, ensuring positive and effective learning environment. Utilizes strong interpersonal and communication skills to assist in classroom activities and administrative duties. Knowledge of educational practices and student assistance, contributing to overall academic achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Education Support Professional
Amergis ( Maxim Staffing)
09.2024 - Current
Assisted teachers in developing and implementing lesson plans.
Adapted classroom work and homework under direction of teacher to support and reinforce classroom objectives.
Implemented research-based strategies designed to meet the unique needs of diverse learners, resulting in improved academic outcomes.
Provided consistent feedback to teachers regarding student progress, enabling targeted instruction adjustments when necessary.
Helped students with job placement and performed on-site supervision of student transition programs.
Effectively managed classroom behavior issues, using appropriate interventions aligned with school policies and procedures.
Implemented individual behavior support plans for students engaged in inappropriate behaviors.
Assisted in evaluating and documenting student progress through detailed record keeping and regular communication with educators.
Assisted in developing comprehensive IEPs, ensuring appropriate accommodations and modifications for each student.
Supported classroom instruction by preparing materials, managing resources, and organizing learning spaces effectively.
Collaborated with teachers to develop tailored interventions for students with diverse needs.
Maintained a positive learning environment by reinforcing classroom management techniques and supporting teacher expectations.
Driver Trainer
Amazon
08.2021 - 11.2022
Facilitate daily training classes for up to 30 people, including in station classes and drive-alongs
Partner with Operations Managers, Delivery Service Partners, Dispatchers, and Area Managers to coordinate, facilitate, and measure all Delivery Associate training related activities
Collaborate with Delivery Service Partners to track training performance and identify retraining and process improvement opportunities
Own execution of the Driver Training program and leverage support as needed
Be a resource to the delivery station for driver training-related questions
Process Assistant
Amazon
08.2020 - 08.2021
Reviewed delivery performance data to monitor more than 150 Driver Associates productivity and quality
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement for Amazon Associates
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving on road performance
(i.e PNOV, OODT, and RTS DPMO)
Developed and maintained relationships with Delivery Service Partners and Delivery Associates through continual communication and providing real time data to identify coaching, and rescue opportunities
Problem Solver, Ambassador
Amazon
01.2017 - 06.2020
Trained new employees in Pack and Stow, trained Amazon associates at SWA1’s Launch
Received more than 10 trailers per day with over 24 transshipment pallets
Checked and maintained quality such as container Physical/Virtual match, item quality and inventory using FC research, Eagle-Eye, and other Problem solve tools on FC menu
Operated PIT to move pallets, organize deliveries and transfer packages to other departments
Tracked Inventory in Odd Location reports in order to fulfill customers’ orders
Education
High School Diploma -
Stadium High School
Tacoma
06-1988
Skills
Quality Management
Complaint Resolution and Data Management
Safety and Compliance
AMZL Logistic use
Certification
Para-Educator Certificate
Right Response
CPR
Timeline
Education Support Professional
Amergis ( Maxim Staffing)
09.2024 - Current
Driver Trainer
Amazon
08.2021 - 11.2022
Process Assistant
Amazon
08.2020 - 08.2021
Problem Solver, Ambassador
Amazon
01.2017 - 06.2020
Para-Educator Certificate
Right Response
CPR
High School Diploma -
Stadium High School
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