Aatman Patel
Bethlehem,PA
Summary
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder
Diebel Systems
Bethlehem, PA
01.2019 - Current
- I have a childhood passion of working with performance computers.
- I started this business to offer customers affordable high-end desktop computers.
- Most aspects of the business are designed and implemented in-house.
Customer Ops Engineer
NCR Corporation
02.2022 - 10.2022
- During this position, I provided remote technical assistance to Wendy's restaurants infrastructure.
- I used NCR's Command Center to map different locations and to troubleshoot hardware such as POS terminals, POS kiosks, displays, PED/debit/credit machines, receipt printers, network switches & routers, and the Aloha fileservers.
Technical Support Representative
IBM
10.2017 - 03.2018
- I provided technical support for the Anthem Blue Cross Blue Shield enterprise service desk.
- My primary task was to resolve hardware, software, and account credential-based issues.
- I was successful in understanding customer needs and resolving technical issues while maintaining an FCR of 80%.
Information Technology Support Administrator
East Penn Business Machines, Inc.
03.2016 - 10.2017
- I maintained the IT infrastructure in the office - including desktops, laptops, printers, and the network.
- I scanned for potential vulnerabilities and configured the network to maximize workflow and security.
- I constantly practiced industry standards acquired through certification training.
Education
High School Diploma -
Freedom High School
Skills
- LAN
- Help Desk
- DHCP
- Desktop Support
- Software Troubleshooting
- Operating Systems
- TCP/IP
- Mac OS
- IT Support
- Information Security
- Troubleshooting
- Active Directory
- Microsoft Windows
- DNS
- Network Support
- Marketing
- Operations Management
- Market Knowledge
- Business Planning
Websites
Certification
- CompTIA A+
- CompTIA Network+
Assessments
- Technical support, Proficient, 11/01/21, Performing software, hardware, and network operations
- Customer service, Proficient, 12/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 12/01/21, Responding to customer situations with sensitivity
- Written communication, Proficient, 12/01/21, Best practices for writing, including grammar, style, clarity, and brevity
- Technical support: Customer situations, Proficient, 11/01/21, Responding to technical support situations with sensitivity
Affiliations
- Varsity Tennis
- Advanced Placement Curriculum
- Volunteer Support
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Customer Ops Engineer
NCR Corporation
02.2022 - 10.2022
Founder
Diebel Systems
01.2019 - Current
Technical Support Representative
IBM
10.2017 - 03.2018
Information Technology Support Administrator
East Penn Business Machines, Inc.
03.2016 - 10.2017
High School Diploma -
Freedom High School