Aaya Al Mayahi

Licensed Pharmacy Technician

CVS Pharmacy

04.2020 - Current

Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
Enhanced patient care by accurately filling prescriptions .
Contributed to the success of flu vaccination campaigns by administering immunizations under pharmacist supervision.
Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
Greeted customers entering store and responded to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Administered vaccinations and completed proper documentation.
Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.