Aayanna Milton
Remote Agent
Washington ,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Agentposition. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
PCA
Accord Care
Augusta , GA
09.2021 - Current
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ran errands for patients, did shopping, and picked up other necessities.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Work From Home Customer Service Agent
Federal Express
Memphis , TN
07.2022 - 06.2023
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Documented calls according to company policies for use in performance measurement and business progress tracking.
Care Provider
Pruitt Healthcare
Washington , GA
11.2021 - 12.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Ran errands for patients, did shopping, and picked up other necessities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Work From Home Customer Service Agent
Motive Care
Atlanta , GA
02.2020 - 08.2021
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Documented calls according to Company policies for use in performance measurement and business progress tracking.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Work From Home Customer Service Agent
Safelite Auto Glass
Columbus , OH
11.2019 - 06.2020
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Generated reports and tracked customer service metrics on daily basis.
- Conducted customer service training sessions for new team members.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Documented calls according to Company policies for use in performance measurement and business progress tracking.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
Education
Diploma - General Studies
Classic City High School
Athens, GA 08.2012 - 05.2016
Skills
Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Work From Home Customer Service Agent
Federal Express
07.2022 - 06.2023
Care Provider
Pruitt Healthcare
11.2021 - 12.2021
PCA
Accord Care
09.2021 - Current
Work From Home Customer Service Agent
Motive Care
02.2020 - 08.2021
Work From Home Customer Service Agent
Safelite Auto Glass
11.2019 - 06.2020
Diploma - General Studies
Classic City High School
08.2012 - 05.2016
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