Motivated and reliable professional with a strong work ethic and experience in fast-paced environments. Known for excellent communication, adaptability, and the ability to learn quickly.
Overview
9
9
years of professional experience
Work History
Institutional Trade Instructor 1 Cooking
NJDOC
10.2023 - Current
Supervise and instruct food service incarcerated person performing duties of cooking and reheating food for about 900 incarcerated person, over 500 residents, and about 700 staff on a daily basis
Assign and train food service incarcerated person on work assignments, handling, preparing, and storing food and sanitation
Maintain inventories of supply on hand and food used
Follow the menu items to the guidelines of NJDOC Centralized menus
Update the diet list and ensure the incarcerated person receive correct diet
Ensure food service incarcerated person is maintaining the order of 'Wash,Rinse,Sanitize' when dish washing is being done
Record temperatures on refrigerators, freezers, and food before feeding, receiving, and storing
Package Handler
FedEx
03.2023 - 09.2023
Operated material handling equipment to transport packages efficiently.
Sorted and categorized packages based on size, weight, and destination.
Collaborated with team members to streamline package processing workflows.
Conducted quality checks to ensure accuracy in package handling.
Trained new employees on operational procedures and safety practices.
Monitored inventory levels and reported discrepancies to management.
Customer Service Representative
Bloomingdale's
10.2021 - 12.2022
Assisted customers with product inquiries and issue resolution, enhancing overall satisfaction.
Managed returns and exchanges, ensuring compliance with company policies and procedures.
Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Trained new staff on customer service protocols and systems, improving team efficiency.
Barista/Cook
Nordstrom
09.2020 - 10.2021
Prepared high-quality beverages according to standardized recipes and customer preferences.
Maintained cleanliness and organization of workstations to ensure efficient service delivery.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assisted in training new baristas on equipment usage and beverage preparation techniques.
Elevated coffee quality and consistency using precise measurements and techniques for every order.
Prepared and cooked diverse menu items to meet customer preferences.
Managed kitchen inventory, ensuring optimal stock levels and freshness of ingredients.
Implemented food safety protocols, maintaining high standards of hygiene and sanitation.
Barista/Cook
Starbucks
02.2017 - 10.2021
Implemented suggestions for improving beverage presentation, contributing to enhanced customer satisfaction.
Monitored equipment performance and reported maintenance needs to ensure operational reliability.
Controlled line and crowd with quick, efficient service.
Implemented cooking techniques that enhanced flavor profiles and presentation quality.
Conducted regular quality checks on food items before service to ensure consistency.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared diverse menu items adhering to food safety and sanitation standards.
Server/Food Prep Cook
TGI Fridays
10.2017 - 02.2019
Delivered exceptional customer service in fast-paced dining environment.
Managed order accuracy and efficiency during peak hours.
Trained new staff on menu knowledge and service protocols.
Collaborated with kitchen staff to ensure timely food delivery.
Handled cash transactions and maintained accurate financial records.
Inspected dishes and utensils for cleanliness.
Assisted chefs in menu planning by suggesting seasonal ingredients and efficient cooking techniques.
Maintained cleanliness of workstations and kitchen areas, fostering a safe cooking environment for all staff members.
Prepared ingredients by chopping, slicing, and measuring for various menu items.
Operated kitchen equipment efficiently to ensure food safety and quality standards.
Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Maintained a safe working environment by following food safety guidelines and proper equipment usage.