ABDUL RONY
DEPEW
Summary
Dynamic and results-driven professional with a proven track record at WNYLOGISTICEXPRESS LLC, excelling in staff management and customer service. Recognized for enhancing team productivity through effective training and conflict resolution. Skilled in complex problem-solving and fostering relationships, ensuring high safety standards and project success under tight deadlines.
Overview
17
17
years of professional experience
Work History
AMAZON SUPERVISOR
WNYLOGISTICEXPRESS LLC
BUFFALO
01.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Perform daily driving with timely manner.
Fedex Ground Driver
Fedex
Buffalo, NY
01.2016 - 01.2021
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Managed time effectively while balancing multiple assignments throughout the day.
- Ensured cargo safety with proper loading, securing, and unloading procedures.
- Assisted in training new ground drivers on company policies, safe driving practices, and efficient route planning techniques.
- Completed necessary paperwork accurately and efficiently, including bills of lading and delivery receipts.
- Utilized GPS technology to navigate unfamiliar areas efficiently while minimizing delays in delivery times.
- Resolved disputes or discrepancies promptly to maintain positive working relationships between customers and the company.
Server
THE GENERAL (EMM GROUP)
New York, NY
05.2012 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
BENGAL BRASSERIE
Belfast. Northern Ireland
01.2008 - 05.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Science - Physics, Chemistry, Biology
M A Academy
Sylhet, Bangladesh01-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Staff discipline
- Staff development
- Relationship building
- Policy enforcement
Timeline
AMAZON SUPERVISOR
WNYLOGISTICEXPRESS LLC
01.2021 - Current
Fedex Ground Driver
Fedex
01.2016 - 01.2021
Server
THE GENERAL (EMM GROUP)
05.2012 - 01.2014
Server
BENGAL BRASSERIE
01.2008 - 05.2012
Associate of Science - Physics, Chemistry, Biology
M A Academy