Isilena Lebron
Riverview,FL
Summary
Motivated and results-oriented recent graduate with a Master's degree in Industrial-Organizational Psychology seeking an entry-level position to apply theoretical knowledge and practical skills gained through coursework and hands-on experiences. Eager to contribute to human resources by leveraging expertise in psychological principles, talent assessment, and organizational behavior. Proven ability to analyze workplace dynamics and implement strategies for employee engagement and organizational effectiveness. Aiming to grow professionally in a challenging and dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crisis counselor
211
Riverview, FL
02.2023 - 04.2023
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Educated clients on dangers of substance abuse and prevention techniques.
- Designed safe and supportive environment for clients to discuss issues.
- Developed treatment plans to help clients build self-confidence and resilience.
- Adapted counseling techniques to best suit individual needs of each client.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Family Support Specialist
Lutheran Services Florida
Tampa, Florida
04.2021 - 05.2022
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Promoted community integration by providing extensive physical, emotional and social support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Developed and implemented strategies to reduce and prevent family conflict.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Behavioral Health Tech
Gracepoint Wellness
Tampa, Florida
03.2020 - 03.2021
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Administered medications to relieve symptoms and monitor effects on clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Assistant Teacher
The Learning Experience Daycare
Brandon, Florida
08.2019 - 12.2019
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided additional mentoring based on student evaluations.
- Planned, prepared and presented group assignments to encourage collaboration.
- Assisted in lessons, curriculum and homework planning.
Education
Master of Applied Science - industrial andOrganizational Psychology
Saint Leo University
Saint Leo, FL12.2023
Certification - Human Resource Management
University of South Florida
Tampa, FL12.2023
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2020
Skills
- Efficient taking notes
- Multitasking in high paced jobs
- Risk Evaluation
- Text Support
- Alliance Building
- Clinical Interventions
- Crisis Situations
- Hotline Management
- Inbound Call Management
- Suicide Prevention
- Safety Planning
- Documentation Skills
- Quality Assurance
- Reference Assistance
- Staff Meetings
- Emotional Support
- Mental Health Support
- Coping Methods
- Data Inputting
- Resource Referrals
- Program Operations
- Child Care
- Business Correspondence
- Program Facilitation
- Privacy Regulations
- Office Supplies and Inventory
- Community Engagement
- File Management
- Monthly Closings
- Mail Processing
- Administrative Support
- Case History Compilation
- Maintain Case Files
- Standardized Assessment
- Business Administration
- Effective Planning
- Word Processing
- Office Administration
- Job Matching
- Compensation
- Teaching
- Monitoring
- Company Inventory Oversight
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Crisis counselor
211
02.2023 - 04.2023
Family Support Specialist
Lutheran Services Florida
04.2021 - 05.2022
Behavioral Health Tech
Gracepoint Wellness
03.2020 - 03.2021
Assistant Teacher
The Learning Experience Daycare
08.2019 - 12.2019
Master of Applied Science - industrial andOrganizational Psychology
Saint Leo University
Certification - Human Resource Management
University of South Florida
Bachelor of Arts - Psychology
University of South Florida
- CNP - Certified Notary Public
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