Crystal Petruk McMurtry
Scrum Master/ Project Manager
Little Rock,AR
Summary
Accomplished Project manager offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and providers. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.
Overview
21
21
years of professional experience
Work History
Senior Program Coordinator
UAMS Specialty Pharmacy Services
Little Rock, AR
09.2015 - Current
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments for 7 different providers and 11 different manufacturer hubs.
- Consult daily with providers to coordinate unified and efficient patient outreach for over 200 patients per month
- Coordinate team members to maintain a 98% service level
- Coach and train staff, both department-wide and clinic specific in the areas of Dermatology, Infectious Disease, Oncology, Pulmonology, and Rheumatology
- Designed program implementation and maintenance plan a departmental training manual for all new hires and trainers with a $0 budget
- Organized and managed program development from conception through successful execution of the Multiple Sclerosis division that has generated a $7 million profit for the hospital since 2016 and recently increased to $12 million profit for 2021
- Lead a cross-departmental initiative to develop a workflow combined with a work queue to effectively communicate insurance approvals and assistance that has saved the hospital and patients $4 million per year in infusion cost since implementation in 2016.
- Tracked department progress and profit lists via excel.
- Handled shipping logistics for large and costly mailings to recipients.
Senior Certified Technician
Walgreens
Little Rock, AR
08.1998 - Current
- Supervised 10 to 15 pharmacy technicians, interns, and support staff and coordinated day-to-day assignments to drive patient care in the largest 24 hours pharmacy in Central Arkansas
- Effectively prioritize tasks and organize workflow to maintain a 94% patient satisfaction rate while keeping staffing below budget
- Worked with various teams across the nation to on-board newly acquired pharmacies and transfer data to Walgreen's processing system
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records and implemented a new process that ensured inventory turnover.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Accounting Customer Coordinator
USAble Life
Little Rock, AR
09.2013 - 09.2015
- USAble Life
- Analyze and process a variety of complex accounting transactions for a customer base of 200 different groups which involves the administration of various funding sources, each with its own unique and diverse accounting requirements
- Manage employer registrations and led web-base demonstrations during open enrollment
- Fielded 90 customer calls per day and coordinated across multiple departments to resolve customer problems quickly and accurately.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Kept high average of performance evaluations.
Education
Bachelor of Science - Biology
University of Central Arkansas
Skills
Mentoring & Training
undefinedTimeline
Senior Program Coordinator
UAMS Specialty Pharmacy Services
09.2015 - Current
Accounting Customer Coordinator
USAble Life
09.2013 - 09.2015
Senior Certified Technician
Walgreens
08.1998 - Current
Bachelor of Science - Biology
University of Central Arkansas
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