Miranda Sanchez

• Ensure customer satisfaction and provide professional customer support by knowing what the customer is needing and how we are going to resolve that issue.
• Communicate and assist customers through various channels such as emails, chats. Responding to customers in a timely manner, provide all information customer is needing in a one-time contact
• Assist in resolving Back Office requests submitted by customer care representatives by collaborating, researching, teaching and taking the appropriate action for our customers
• Share business knowledge and provide support to new customer care agents by teaching them to identify and troubleshoot potential customers issues in order to ensure efficiency and the best resolution.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Support the store in achieving store metrics and ensure great guest service by welcoming the customer, assisting in all that the customer is wanting and needing

· Complete monthly LPI Audits and order supplies and signage for the store to ensure our business stays up and running professionally.

· Manage transfers, receive shipment and process merchandise and get the store looking its best for our customers

· Help train new associates and provide product knowledge