Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Veronica Tafoya

Hoover,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Work effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Administrative Manager Finance/ HR

Sight Savers America, Inc.
08.2023 - Current
  • Maintain financial records, reconcile bank statements, and prepare financial reports
  • Prepare and monitor department budgets, cash Flow, and Budget variances
  • Met regulations and prepare for audits
  • Monitor corporate investments
  • Review and process invoices
  • Manage accounts payable and receivable
  • General office maintenance, order supplies, oversee janitorial services, and shredding services
  • HR Responsibilities:
  • Handle payroll tasks
  • Point of contact for benefits
  • Assist with recruitment and orientation
  • Manage health and other insurance policies
  • Maintain personnel files and attend staff needs
  • Ensure compliance with HR policies and procedures
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
  • Completed bi-weekly payroll for 39 employees.

IT Manager

Sight Savers America, Inc.
03.2022 - Current
  • Knowledge of network infrastructure, protocols, and configurations to troubleshoot network issues
  • Perform basic problem solving and assistance with software applications and hardware systems
  • Global administrator of the organizations’ Office 365
  • Create/edit/remove Microsoft user profiles
  • Order necessary hardware and software tools for new employees, and any hardware/software needed within the organization
  • Manage printer's lease contracts with vendor, request repairs or replacements, upload page usage on their admin portal
  • Assist with technical support answering calls, emails, or other communication
  • Troubleshooting and repairing PC hardware and software, as well as telecommunication devices
  • Installing and configuring hardware and software, such as connecting computers to peripherals and loading software
  • Performing routine system maintenance, such as backups and upgrades, and monitoring system parameters
  • Understand cybersecurity principle and practices to protect systems and data
  • Manage buildings alarm system in office or remotely
  • Coordinate conference meetings, ensuring virtual meeting is set up on TV monitor, check audio devices, and network connections
  • IT liaison between organization and IT firm
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Oversaw IT department operations and training.

Blindness Program Manager

Low Vision
01.2022 - 08.2023
  • Oversee funding to provide assistive technology for NC, SC, and AZ
  • Obtained referrals from doctors, vision teachers, special ed teachers, orientation and mobility specialists and more
  • Maintained relationships with Referral agents
  • Handled logistics for Low vision clinic out of state events
  • Case Managed CA, TX, OH, GA
  • Cased managed Spanish files for AL, AR, FL, GA, IL, LA, NY, and TN.
  • Developed and maintained logistics workflows, procedures and reports.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Bilingual Sr. Case Specialist

Vision
09.2016 - 08.2023
  • Cased Managed all qualified Adults and Children who are visually impaired in all states, and scheduled them to see eye specialist for detailed low vision assessment
  • Delivered recommended high-tech vision aids and performed one-on-one home trainings
  • Arranged recommended high-tech vision aids virtual trainings through various video platforms
  • Assisted with shipping and receiving along with inventory for all used or new assistive technology equipment
  • Extreme knowledge on all assistive technology devices to complete personal or virtual training with patients
  • Spanish interpretation of all documents for organization
  • Confirmed consultative reports and diagnostic test results.
  • Optimized workload management to handle high-volume cases without compromising accuracy or attention to detail.
  • Scheduled follow-up and rescheduled appointments for examinees.
  • Assisted in training new Case Specialists to ensure consistent quality of work across the team.

Bilingual Case Specialist

Eye Care Network
09.2016 - 12.2018
  • Cased Managed all qualified children to follow up on their failed vision screening
  • Assist parents/guardians to coordinate eye care for qualifying children
  • Help coordinate and attend rural eye clinics in areas of AL without an eye care professional
  • Spanish interpretation of all documents for the organization
  • Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
  • Reduced errors in case handling by implementing a thorough review process before submitting reports.
  • Assisted in training new Case Specialists to ensure consistent quality of work across the team.
  • Scheduled follow-up and rescheduled appointments for examinees.
  • Determined appropriate examinations, tests and specialists required for each case.
  • Confirmed consultative reports and diagnostic test results.

Merchandise Sales Representative

Alabama Power
01.2012 - 01.2016
  • Determine customers’ needs, and make the necessary recommendations
  • Maintain in-depth product knowledge on all brands and products offered
  • Follow up with customers to confirm satisfaction and to generate new sales opportunities
  • Ensure that all merchandising and operational activities take place on a consistent basis
  • Managed 250k merchandise inventory made sure to promote older models to allow room for newer product.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

Associates Degree - Business Administration and Tourism

El Centro De BachillerTecnologico En El Area Administrative Industrial Colima
Colima, Mexico
07.1997

Skills

  • Extensive administrative, technical, supervisory, and customer service experience
  • Strong technical support, proficient with office 365, and Microsoft Dynamics
  • Respectful of other employees and managers and can work well with others or alone to complete assignments
  • Proficient with 10 Key Calculator - Accurately type 75 WPM
  • Ability to operate in a fast-paced environment
  • Workflow Planning, critical thinking, and problem-solving skills
  • Adaptability and Flexibility
  • Time Management

Languages

  • English/Spanish Bilingual-Bicultural.
  • Self-motivated and Dependable

    • Languages

    Spanish
    Native or Bilingual

    Timeline

    Administrative Manager Finance/ HR

    Sight Savers America, Inc.
    08.2023 - Current

    IT Manager

    Sight Savers America, Inc.
    03.2022 - Current

    Blindness Program Manager

    Low Vision
    01.2022 - 08.2023

    Bilingual Sr. Case Specialist

    Vision
    09.2016 - 08.2023

    Bilingual Case Specialist

    Eye Care Network
    09.2016 - 12.2018

    Merchandise Sales Representative

    Alabama Power
    01.2012 - 01.2016

    Associates Degree - Business Administration and Tourism

    El Centro De BachillerTecnologico En El Area Administrative Industrial Colima

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