Aba Kasimati
Phoenix,AZ
Summary
Professional in hospitality management with significant experience in maintaining high standards of cleanliness and guest satisfaction. Skilled in team collaboration, staff training, and operational efficiency. Adept at adapting to changing needs and ensuring smooth operations. Known for strong leadership, problem-solving, and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Housekeeping Manager/Rooms Operations
Renaissance Phoenix Downtown
11.2022 - Current
- Oversee the operation of the Housekeeping Department and ensure that all areas are clean
- Supervise and train all Housekeeping staff members
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Inspect all areas of the property, including rooms to ensure they are up to standards
- Respond to guest inquiries and requests in a timely and efficient manner
- Maintain accurate records of all Housekeeping operations
- Maintain budget of the department, along with attending all leadership meetings
- Forecast and Budget reports charts to be presented every week
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
Front Office Manager
Westin Tempe
01.2022 - 11.2022
- Supporting, training, and supervising front office staff
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
- Handling customer complaints and special requests
- Scheduling staff shifts and managing other HR-related tasks
- Maintaining an orderly appearance throughout the reception area
- Monitoring stock and ordering office supplies, including stationery and information leaflets
- Preparing monthly management reports on customer feedback, bookings, and cancellations
- Managing the departmental budget
- Updating files and records
- Enforcing all cash-handling, checking, and credit procedures
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Event Services Manager
Arizona Biltmore by Waldorf Astoria
02.2021 - 04.2022
- Event guests' main point of contact for their daily end-to-end needs while ensuring concepts turn into experience
- Trainee to new and existing teammates ensuring procedures and job duties are exceptionally performed
- Proactively partner with additional supporting departments to ensure request fulfillments
- Process and relay client feedback to enhance future guests experience
- Work closely with the event planner or coordinator to ensure that all details of the event are taken care of, including setup, food & beverage service, AV/technical needs
- Responsible for the successful execution of events at the venue, including but limited weddings, corporate events, social events, trade shows, conventions
- Responsible for post-event cleanup and ensuring that the venue is left in pristine condition
- Being the point of contact for the client from their arrival date to their departure date of the event
- Ensuring that the event space is set up and ready for each event, and that it is cleaned and properly maintained after each event
- Attend all Precons, BEO meetings
- Implemented creative solutions for venue selection, catering, and entertainment options to exceed client expectations.
- Cultivated a solid network within the industry by attending conferences, trade shows, and networking events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Coordinated florists, photographers, and musicians for events.
Client Service Representative
Bank of America
10.2020 - 09.2021
- Prepared and processed new business per clients' requests
- Continuously exceeded sales and referral metrics throughout up/cross selling
- Keep detailed interactions through established systems
- Relay and provide feedback to improve business processes
Sales Group Coordinator
DoubleTree By Hilton
12.2019 - 05.2020
- Coordinate travel for business travel managers while overseeing daily operations
- Manage and provide support to groups throughout the end-to-end process
- Arrange, update and vigilantly manage sales database and rooms capacity
- Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
- Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
- Coordinated logistics for offsite meetings or conferences involving multiple participants from different locations, ensuring smooth travel arrangements and accommodations were made as needed.
- Monitored calendar and schedule and set up meetings and appointments.
- Provided ongoing support to team members, addressing concerns promptly and offering solutions to ensure optimal teamwork and progress towards objectives.
- Created and distributed departmental reports.
General Manager
New York Bagels
01.2018 - 11.2019
- Monitor daily operations and initiate corrective actions
- Deliver superior guest services ensuring guest satisfaction
- Implement innovative strategies to improve productivity and sales of the restaurant
- Manage and lead staff to new products and productivity
- Plan and develop the overall restaurant marketing strategy
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Front Office Manager
The Westin Phoenix Downtown
02.2016 - 08.2018
- Supporting, training and supervising front office staff, phone operators, concierge, and in room dining
- Supervise day to day operations of the front desks and reception areas
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
- Scheduling staff shifts and managing HR related tasks for the team
- Enforcing all cash-handling, checking and credit procedures
- Preparing monthly management reports on customer feedback, bookings and cancellations
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Re Trained Housekeeping Department with new management and associates.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2018
Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed multiple Housekeeping Cleaning training
- The upgrade program in an innovative way for the hotel to increase annoul revenue by as much as 35% while also lling frequently unused premium rooms, creating awareness for unique room features, and improving guest satisfaction and loyalty.
Certification
- CPR/AED Certification
Languages
Albanian
Native or Bilingual
Timeline
Senior Housekeeping Manager/Rooms Operations
Renaissance Phoenix Downtown
11.2022 - Current
Front Office Manager
Westin Tempe
01.2022 - 11.2022
Event Services Manager
Arizona Biltmore by Waldorf Astoria
02.2021 - 04.2022
Client Service Representative
Bank of America
10.2020 - 09.2021
Sales Group Coordinator
DoubleTree By Hilton
12.2019 - 05.2020
General Manager
New York Bagels
01.2018 - 11.2019
Front Office Manager
The Westin Phoenix Downtown
02.2016 - 08.2018
- CPR/AED Certification
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Similar Profiles
Teresa RuizTeresa Ruiz
Sales Coordinator at Renaissance Toledo Downtown HotelSales Coordinator at Renaissance Toledo Downtown Hotel
Gabriel VasquezGabriel Vasquez
Banquet Server at Renaissance Providence Downtown HotelBanquet Server at Renaissance Providence Downtown Hotel
AMANDA KENNEDYAMANDA KENNEDY
Server/Certified Server Trainer at Renaissance Hotel Chicago DowntownServer/Certified Server Trainer at Renaissance Hotel Chicago Downtown