Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Timeline
Generic
ABAAN ABBAS

ABAAN ABBAS

Landing

Summary

Proficient Technical Support Engineer with exceptional communication skills, resolving client queries for Amazon technologies. Committed to enhancing customer satisfaction through timely and effective technical assistance. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technica and Non Tech l issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

5
5
years of professional experience

Work History

Technical Support Engineer

Amazon
01.2023 - 06.2025
  • Resolved client queries from United Kingdom and USA regarding Amazon technologies including Alexa, Fire TV, and Astro robot.
    Assisted users with troubleshooting and technical inquiries related to Amazon products.
    Provided timely support to clients, ensuring satisfaction with Amazon technology services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customs Auditor

EFFAH EXPORTS Privated limited
01.2022 - 01.2023
  • Oversaw export compliance, handled documentation and audits, collaborated with customs authorities, conducted training sessions, and kept updated on regulations.

Sales Agent

Alwaha Construction
01.2021 - 01.2022
  • Marketed residential properties, conducted property tours, negotiated contracts, and delivered exceptional customer service.

Client Manager

Safetech Engineers
01.2020 - 01.2021
  • Engaging with extensive development team uniting clients from USA, overseeing them

Education

Bachelor of Computer Science - Computer And Information Sciences

Lords Institue of Engineering & Technology
05-2025

Intermediate - MPC

Sri Chaitanya College
Hyderabad
01.2021

SSC -

Frobel's Garden High School
Hyderabaad
01.2019

Skills

  • Microsoft Office Program
  • Great Communicatin Skills
  • Team Leader
  • Event Organizing Skill
  • Multitasking
  • Product Marketing
  • Customer Supports
  • Customer service
  • Technical support
  • Amazon web services (AWS) integration

Languages

  • English
  • Hindi
  • Urdu

Accomplishments

  • Won & captained Inter college soccer championship in 2021 , leading the team to a undisputed run in the championship

Languages

English
Full Professional
Hindi
Native/ Bilingual
Telugu
Full Professional
Urdu
Native/ Bilingual

Timeline

Technical Support Engineer

Amazon
01.2023 - 06.2025

Customs Auditor

EFFAH EXPORTS Privated limited
01.2022 - 01.2023

Sales Agent

Alwaha Construction
01.2021 - 01.2022

Client Manager

Safetech Engineers
01.2020 - 01.2021

Bachelor of Computer Science - Computer And Information Sciences

Lords Institue of Engineering & Technology

Intermediate - MPC

Sri Chaitanya College

SSC -

Frobel's Garden High School

Similar Profiles

CREATE PROFILE