ABA ANISON AMOO
Merced,California
Summary
Focused individual adept at planning, directing, and maintaining continuous operations in various departments. Experienced in people-centered culture. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance. Dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate thinker eager to excel in any position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Utilizing interpersonal skills, excellent time management, and problem-solving skills. Attentive to the needs of teammates with experience in coordinating projects, programs, and improvements. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Project Manager
Health Outreach Partners
07.2022 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with teammates to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks, and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to partners.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Reported regularly to managers on project progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Facilitated workshops and conducted training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
- Leveraged project management processes and tools to define and execute projects.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Demonstrated strong writing and presentation skills to develop briefs.
Medical Investigator
Stanislaus County Health Services Agency
11.2021 - 07.2022
- Provide ongoing monitoring of program performance and provide improvements to the workflow
- Locate contacts who have tested positively or who may have been exposed to communicable diseases, to ensure adequate medical follow up
- Interact and network with county, State, and Federal Officials, health agencies through attendance at staff meetings, and community agencies to establish cooperative and effective working relationships to facilitate and enhance program development
- Communicate effectively, both orally and in writing, with individuals and groups from varying cultural, ethnic, social, economic, and educational backgrounds
- Serves as liaison to public/private agencies, community organizations, and professional groups for treatment
- Compiles, analyzes, interprets, and maintains statistics on infectious disease rates
- Locates, through office investigation, persons who have tested positive or who may have been exposed to infectious diseases
- Assist the local surveillance program implementation and development
- Interacts and networks with County, State, and Federal Officials, and health agencies through attendance at staff meetings and community agencies/subcommittees
- Establish cooperative and effective working relationships with facilities and enhance program development
- Plan, organize, and implement department in-service
- Education program (COVID-19/STI team)
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Science Teacher
Seaside International School
08.2021 - 12.2021
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Cultivated positive relationships with students, parents, and staff to optimize instruction and support learning outcomes.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Delivered interactive lessons to help students comprehend complex concepts.
- Designed innovative science curricula to engage students and promote critical thinking.
- Demonstrated positive and effective classroom management skills.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM) and participation in middle and high school national science competitions.
- Provided individualized feedback to support student learning and development.
- Supported student comprehension of scientific principles through individualized instruction.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Encouraged students to take an active role in learning and academic success.
- Monitored student progress and provided feedback to both students and parents.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Supported students in development of skills and strategies to become independent and successful learners.
- Established and maintained professional relationships with students, staff, parents, and community members.
- Created and maintained a safe and orderly classroom environment conducive to learning.
- Provided guidance and mentoring to students regarding academic, social, and emotional issues.
- Developed and implemented behavior management plans to address student issues.
- Utilized data to inform instructional decisions and personalize learning.
- Assessed and evaluated student performance through the use of standardized testing.
Certified Pharmacy Technician/Lead
Wal-Mart Pharmacy
10.2013 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to the pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Advocate for immunizations - Administrative duties - Medi-Cal Tars Resolution - ICD-9 Code Processing - Medicare Processing - Host Quarterly Health and Wellness Events (Educate Customers on Blood Pressure, Diabetes, Cholesterol, Vaccines, Insurance, etc.) -
- Host Immunization Clinics at Patterson Walmart
- Host Annual Immunization Clinics at multiple Foster Farms sites
- Administered COVID-19 vaccines to patients ages 5 and up.
Certified Pharmacy Technician
CVS/Pharmacy Store
05.2007 - 10.2013
- Work on displays and non-dispensing activities - Perform routine non-professional pharmacy functions - Receiving and unpacking incoming drug shipment - Inventory specialist for my district - Access, input, and retrieve information on pharmacy computer system - Communicate with patients, doctors, and insurance (Medi-Cal, Medicare and Private)
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Masters - Public Health, Global Health
Southern New Hampshire University
Manchester, New Hampshire12.2024
Bachelor of Science Healthcare Administration - Administration
Southern New Hampshire University
Manchester, New Hampshire11.2021
Associate Degree - Behavioral And Social Science
Merced College
Merced, California05.2018
General Education Diploma (GED) - undefined
Sequoia Adult School
Redwood City, CaliforniaHigh School Diploma - undefined
Ahantaman Secondary School Sekondi
Skills
- Extensive Knowledge of Medi-Cal
- Microsoft Google Suite, and Zoom
- Compounding Medications
- Immunizations
- ICD-9, ICD-10
- Educational Research
- Instruction and Leadership
- Critical Thinking
- Facilitate Presentations and Discussions
- Time Management and Active Listening
- Verbal and Written Communication
- Behavior Management Techniques
- Positive Reinforcement Strategies
- Multi-Cultural Awareness
- Tutoring and Mentoring
- Client Rapport-Building
- Project Planning and Development
- Performance Evaluations and Improvement
- Cross-Training Skills
- Data Entry Software, Salesforce
- Medication Therapy Management
- Billing and Reimbursement Software
- Patient Record Maintenance Software
Accomplishments
- Collaborated with a team of 2 in the development of a podcast series on COVID-19 and its impact on BIPOC communities.
- Supervised a team of 7 staff members in the pharmacy and mentored 2 new interns as a project manager.
- Designed a company-wide newsletter program, to highlight some of our colleagues, our work, DEIJB, and share self-care practices.
- Trained 3 new pharmacy technicians on pharmacy policies, procedures, and best practices.
- Improved customer service standards by 90%.
- Been on the Honors Roll 5 times in my master's program and 3 times on the Dean's List in my Bachelor's program.
Additional Information
- Profit organizations that aid the poor, the needy, and seniors in Ghana - Volunteer
- UOP Pharmacy School Medicare Programs - Volunteer
- Outreach with Mount Olivet Voices in Dansoman, Ghana -
- Committee member for C.A.U.S.E - Collectively Advancing Unified Solutions for Equity. (Building African American Vaccine Confidence) - Member
- Same Boat Crew member for Racial Equity & Social Justice.- Member
- Employee of the Quarter: 2008, 2011
Timeline
Project Manager
Health Outreach Partners
07.2022 - Current
Medical Investigator
Stanislaus County Health Services Agency
11.2021 - 07.2022
Science Teacher
Seaside International School
08.2021 - 12.2021
Certified Pharmacy Technician/Lead
Wal-Mart Pharmacy
10.2013 - 04.2022
Certified Pharmacy Technician
CVS/Pharmacy Store
05.2007 - 10.2013
Masters - Public Health, Global Health
Southern New Hampshire University
Bachelor of Science Healthcare Administration - Administration
Southern New Hampshire University
Associate Degree - Behavioral And Social Science
Merced College
General Education Diploma (GED) - undefined
Sequoia Adult School
High School Diploma - undefined
Ahantaman Secondary School Sekondi
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