ABABA MULUGETA ASHAGRE
Sunnyvale,CA
Summary
Compassionate Certified Nursing Assistant with supervised clinical training and hands-on support in activities of daily living, hygiene, mobility, vital signs, infection prevention, and patient comfort. Brings clear communication, dependable follow-through, and teamwork from customer service and administrative roles. Committed to respectful care and safe, professional support for patients and families.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Honor Technology (Honor Home Care)
08.2026 - Current
- Care Pro support: carepro@honorcure.com | (415) 300-1347
Office Manager / Administrative Assistant
Afalagi Search Engine PLC
01.2010 - 01.2014
- Delivered customer service by answering calls and responding to email inquiries, enhancing client satisfaction.
- Coordinated with outsourced accounting firm on inquiries and organized meetings, appointments, and customer survey projects to streamline communication.
- Supervised trainees and reinforced company procedures, policies, and service expectations.
- Monitored data-entry quality and supported the growth and accuracy of the customer directory.
- Developed a call-center training manual and assessment measures to support staff performance.
Sales Representative - Banking Shares and Real Estate
Access Capital
01.2007 - 01.2009
- Presented Zemen Bank shares and Access Real Estate opportunities to prospective customers, generating interest and facilitating informed investment decisions.
- Built customer relationships and clearly explained offerings while ensuring accurate sales information was maintained for effective follow-up.
- Prospected small business clients for Access Capital financing solutions.
- Presented funding options and explained merchant cash advance terms.
- Qualified leads through phone outreach and client intake reviews.
Education
Certified Nursing Assistant (CNA) Training Program -
Golden Valley Nursing Institute
Santa Clara, CA07-2026
Sterile Processing Technician Training -
Nurse Builders Academy
Santa Clara, California09-2022
Associate Degree - Accounting
Unity College
Addis Ababa, Ethiopia11-2000
Skills
- Patient hygiene
- Mobility assistance
- Vital signs
- Infection prevention
- Patient comfort and safety
- Patient documentation
- Health record management
- Client scheduling
- Microsoft Word and Excel
- Effective communication
- Team collaboration
- Customer service
Certification
- Certified Nursing Assistant (CNA) | Certification Number: 01382194
- Basic Life Support (BLS) | Issued September 12, 2026 | eCard Number: 271264306562
- Sterile Processing and Distribution Technician Certification | Certification ID: 49334
VOLUNTEER EXPERIENCE
Ethiopian Christian Fellowship Church, Volunteer, Santa Clara, California, 2016-06, Present, Support church programs, activities, and community events., Assist church members and visitors with compassion, respect, and professionalism., Collaborate with church leaders and volunteers to serve the congregation and community., Approximately 3,000 hours, Supervisor: Pastor Samson Tihahun | (408) 603-9641 | henjosh2003@yahoo.com
Timeline
Honor Technology (Honor Home Care)
08.2026 - Current
Office Manager / Administrative Assistant
Afalagi Search Engine PLC
01.2010 - 01.2014
Sales Representative - Banking Shares and Real Estate
Access Capital
01.2007 - 01.2009
Certified Nursing Assistant (CNA) Training Program -
Golden Valley Nursing Institute
Sterile Processing Technician Training -
Nurse Builders Academy
Associate Degree - Accounting
Unity College