Ababeel Rashid
Dale City
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Online Shopping Department Manager
Safeway
11.2021 - Current
- Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners. - Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.
- Ensure the Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
- Oversee the training of all workers involved in home shopping, including "on-demand" workers.
- Ensure that all workers at Home Shopping are adhering to the correct protocols and guidelines. and ensure that the home shopping experience is satisfactory to the customer.
- Promote employee awareness at the store and hold daily huddles for home shopping. Verify that staff members who focus on providing excellent customer service can respond to any questions about home shopping.
Crew Trainer
MacDonald's
06.2019 - 08.2021
- Managed new employees to ensure excellent customer service by providing positive and negative feedback.
- Managed cash handling by working on a register.
- Promoted teamwork, customer focus, and commitment to meet performance daily by performing all the responsibilities given by my supervisor.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Awarded gift cards for managing and instructing new employees by helping them learn new job duties.
- Awarded employee of the month for great customer service and excellence in work.
- Awarded semesterly tuition assistance for my performance at work.
Shift Manager
Gussini Fashion and shoes
11.2020 - 01.2021
- Managed the entire store from open to close shift.
- Kept track of deliveries by making sure the stocks are sufficiently stocked.
- Resolved customer complaints thoughtfully by ensuring to fix the problem properly and provide the best customer service.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Forever 21
05.2019 - 08.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Trainer
Urban Alliance
03.2018 - 11.2018
- Completed my training for a Professional workplace environment.
- Awarded the best leader certificate as well as awarded the program completion certification for job skills training.
Education
High school diploma or equivalent - Cyber Security
George Mason University
Fairfax, VAHigh school diploma or equivalent -
Justice High School
Falls Church, VA07.2019
Skills
- Customer Service
- Time Management
- Sales Reporting
- Employee Scheduling
- Teamwork and Collaboration
- Decision-Making
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Policy Implementation
- Goal Setting
- Documentation And Reporting
Affiliations
- UNICEF UNITE Clubs - Member
- Pakistan Students Association - Member
- Muslim Student Association - Member
References
- Madeeha Khattak
- General Manager, 571-268-7657, khanmadeeha0214@gmail.com
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Pashto
Native or Bilingual
Timeline
Online Shopping Department Manager
Safeway
11.2021 - Current
Shift Manager
Gussini Fashion and shoes
11.2020 - 01.2021
Crew Trainer
MacDonald's
06.2019 - 08.2021
Sales Associate
Forever 21
05.2019 - 08.2020
Trainer
Urban Alliance
03.2018 - 11.2018
High school diploma or equivalent - Cyber Security
George Mason University
High school diploma or equivalent -
Justice High School
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