Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AVIELENA L BACA

SANTA ANA PUEB,NM

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience

Work History

OPERATIONS MANAGER-QUALITY ASSURANCE-CAREGIVER

Ambercare
Albuquerque, NM
02.2020 - 04.2024
  • Provide oversight to ensure the branch is operating in compliance with all company and contractual requirements
  • Assist in census and revenue growth by executing effective service delivery of care plans
  • Offered assistance with recruiting, orientation, training, and retention of branch and office support staff
  • Gave direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
  • Facilitates team meetings as needed
  • Monitored client’s condition and performance of duties by Home Care Aides
  • Conducted home visits to new clients to welcome and review the Welcome Packet
  • Observed and evaluated Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepared and completed accurate evaluation reports and case notes as needed
  • Maintained schedules to assure timely completion of all assigned home visits
  • Maintained relationships with all referral sources and conduct community out reach and/or attend employee recruitment events
  • Developed and executed processes to ensure clients are receiving services as authorized
  • Resolved customers' concerns and grievances
  • Processed payroll and billing as needed
  • Maintained a high degree of confidentiality at all times due to access to sensitive information
  • Followed all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abided all regulations, policies, and procedures and standards
  • Provided other duties as assigned

CAREGIVER

Brookdale Senior Assisted Living
Santa Fe, NM
08.2019 - 01.2020
  • Provided direct care to residents, recognize individual needs, encourage independence and treat each senior with respect and dignity
  • Assisted residents with activities of daily living, including bathing, dressing, grooming and other personal care needs, as well as help residents with vacuuming, dusting, sweeping, mopping and dishes
  • Provided companionship and emotional support to elderly clients.
  • Maintained accurate records of services provided for each client.
  • Supported clients in making decisions that were consistent with their values and wishes.
  • Encouraged social interaction between clients and their families.
  • Responded quickly in emergency situations in a calm manner.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Performed other duties as assigned

Surveillance Agent

San Felipe Gaming Enterprises
San Felipe Pueblo, NM
02.2011 - 05.2019
  • Thorough knowledge of Tribal-State Compact, NIGC MICS, policies and procedure of revenue generating/cash handling departments, and Games
  • Reporting all violations and suspicious behaviors in writing to supervisors
  • Observed casino establishment by utilizing cameras, radio transmissions, telephone/cell phones
  • Completed accurate, well written, timely reports for all incidents observed
  • Ability to be in a sedentary position for long periods
  • Documented daily observations and reported any irregularities to the appropriate authorities.
  • Enforced adherence to state gaming regulations and company policies and procedures.
  • Adhered strictly to established policies and procedures pertaining to privacy rights and protection of confidential information.
  • Performed other duties as assigned
  • Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.

Education

CERTIFICATE OF MEDICAL ASSISTANT - MEDICAL ASSISTANT

PIMA Medical Institute
NM

GED - BASIC ACADEMIC STUDIES

Towaoc Community Center-Dept of Education
CO

Skills

  • Operations oversight
  • Planning and Implementation
  • Budgeting and cost control
  • Schedule management
  • Collaboration
  • Team building and Leadership
  • Staff Management
  • Health and safety compliance

References

References available upon request.

Timeline

OPERATIONS MANAGER-QUALITY ASSURANCE-CAREGIVER

Ambercare
02.2020 - 04.2024

CAREGIVER

Brookdale Senior Assisted Living
08.2019 - 01.2020

Surveillance Agent

San Felipe Gaming Enterprises
02.2011 - 05.2019

CERTIFICATE OF MEDICAL ASSISTANT - MEDICAL ASSISTANT

PIMA Medical Institute

GED - BASIC ACADEMIC STUDIES

Towaoc Community Center-Dept of Education

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