ABAD CASTRO
San Tan Valley,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic Data/Reporting Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Lead Data Analyst
Talent Bridge- Republic Services
Phoenix, AZ
05.2023 - Current
- Developed KPI reports through data assembly
- Examined existing SQL queries & suggested new queries for performance improvement
- Pulled reports from Oracle to create dashboards within Power BI
- Lead or participated in providing technology initiatives for simple to moderately complex business problems within technology business systems
- Contributed to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Increased data accessibility with scheduled reporting
- Conducted presentations to leaders displaying insights on fact findings for process improvements.
- Resolved variances in performance reports through root cause analysis and review of internal performance reports.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Data Reporting Analyst
American Express
Phoenix, AZ
11.2018 - 04.2023
- Utilized Oracle to pull reports and present fact findings to senior management
- Utilized Looker to perform in depth data analysis while integrating insights across different data sources
- Reported data through SQL
- Created excel spreadsheets and developed reports
- Work experience with reporting tools Tableau, Looker, and Big Query
- Supported the development and modification of Tableau views
- Managed projects to transfer data from Excel to Tableau, ensuring smooth and accurate data migration
- Identified and uncovered issues to implement best course of action for resolution initiatives
- Experience with working on different variations of Agile projects
- Lead projects, product and service development initiatives
- Provided proactive, insightful ideas and solutions for client consideration based on best practices and industry expertise.
- Implemented improved reporting techniques, resulting in performance deficiencies identification.
- Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
Business Analytical Consultant
American Express
Phoenix, AZ
03.2018 - 11.2018
- Contributed to KPI reports through data assembly
- Increased data accessibility with scheduled reporting
- Contributed to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Conducted presentations based on fact-finding analysis Conducted presentations with internal stakeholders to understand business needs and requirements Provided feedback for newly implemented and existing software tools
- Work experience in .NET and C# Assisted .NET Developers with team projects and applications.
Analytical Reporting/Training Coordinator
DriveTime
Mesa, AZ
01.2016 - 03.2018
- Created KPI reports through data assembly
- Created dashboard for sales representatives
- Utilized excel to create spreadsheets and reports
- Trained existing employees on how to qualify customers
- Scheduled employees/workforce management.
Sales Advisor
American Signature Furniture
Decatur, GA
03.2014 - 01.2016
- Answered product and service questions while educating clients on other products and services
- Trained new hires on proper effectiveness on customer engagement
- Trained new hires on various products and services.
Leading Sales Representative/Trainer
ClearCall Solutions
Chandler, AZ
11.2012 - 02.2014
- Led and trained new hires on how to properly handle inbound callers
- Led and enhanced team effectiveness and supported team decisions.
Supervisor
Acquinity Interactive
Gilbert, AZ
05.2012 - 10.2012
- Increased company call monitoring effectiveness by collaborating with the quality assurance department
- Trained New Hires on Call Effectiveness.
Education
Associate of Applied Science - General Studies
Kingsborough Community College
Brooklyn, NY 09.2001 - 06.2004
Skills
Functional CommunicationData ManagementNew Hire TrainingKnowledge in Service NowGathering Qualitative Data Collection
SQL
C#, NET, HTML, CSS, JavaScript, ASPNet MVC
Written Communication
Attention to Detail
Reporting efficiency and accuracy
Presentation materials
Data Mapping
Predictive modeling
Dashboard creation and configuration
Self-Motivated
Flexible and Adaptable
Accomplishments
- Certifications: True-Coders, Web Developer Certificate
Timeline
Lead Data Analyst
Talent Bridge- Republic Services
05.2023 - Current
Data Reporting Analyst
American Express
11.2018 - 04.2023
Business Analytical Consultant
American Express
03.2018 - 11.2018
Analytical Reporting/Training Coordinator
DriveTime
01.2016 - 03.2018
Sales Advisor
American Signature Furniture
03.2014 - 01.2016
Leading Sales Representative/Trainer
ClearCall Solutions
11.2012 - 02.2014
Supervisor
Acquinity Interactive
05.2012 - 10.2012
Associate of Applied Science - General Studies
Kingsborough Community College
09.2001 - 06.2004