Abagail Henderson
Filer
Summary
Dynamic food service professional with extensive experience at Maverik Adventure's First Stop, excelling in food safety compliance and staff training. Proven track record in inventory management and waste reduction, enhancing operational efficiency. Strong problem-solving skills and a commitment to customer service drive exceptional team performance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Food Service Worker
Maverik Adventure's First Stop
10.2024 - Current
- Supervised daily food service operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Managed inventory levels, facilitating timely restocking of supplies to maintain operational efficiency.
- Developed and implemented streamlined workflows to enhance service speed during peak hours.
Foodservice Manager
Maverik Adventure's First Stop
07.2021 - 10.2024
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained team members on food preparation techniques and customer service standards.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Developed and implemented menu changes based on customer feedback and seasonal availability.
- Conducted regular quality assurance checks to maintain high standards of food presentation and taste.
Assistant Manager
Dominoes
08.2020 - 07.2021
- Assisted in daily operations, ensuring efficient workflow and customer service excellence.
- Trained new staff on operational procedures and company standards, enhancing team performance.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that increased order accuracy and reduced wait times.
- Monitored employee performance, providing feedback to drive individual development and team productivity.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive engagement.
- Collaborated with management to develop training materials that streamlined onboarding processes.
Sales Associate
Lowes Home Improvment
07.2019 - 08.2020
- Assisted customers with product selection, ensuring satisfaction and enhancing overall shopping experience.
- Maintained knowledge of store inventory, enabling efficient assistance and timely restocking of merchandise.
- Operated point-of-sale systems, processing transactions accurately and efficiently to minimize wait times.
- Collaborated with team members to organize promotional displays, driving customer engagement and boosting sales.
- Resolved customer inquiries and complaints promptly, contributing to high levels of customer retention and loyalty.
Cook
Firehouse Subs
10.2018 - 07.2019
- Prepared ingredients and assembled sandwiches according to standardized recipes.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance protocols were followed.
- Collaborated with team members to deliver high-quality meals in a fast-paced environment.
- Assisted in training new staff on food preparation techniques and safety procedures.
- Delivered exceptional customer service through prompt meal preparation and attentive interaction with guests.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Pizza Maker
Dominoes Pizza
08.2017 - 10.2018
- Prepared pizzas following standardized recipes and quality guidelines.
- Operated kitchen equipment safely, ensuring cleanliness and safety protocols.
- Assisted in inventory management, monitoring stock levels for timely replenishment.
- Collaborated with team members to enhance order accuracy and efficiency.
- Implemented process improvements for faster pizza preparation times and customer satisfaction.
- Trained new employees on pizza-making techniques and operational procedures.
- Managed peak hours effectively, maintaining high-quality service during busy periods.
Sales Associate/driver
NAPA Auto Parts - Genuine Parts
06.2015 - 08.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer attention and facilitate sales.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to restock inventory and maintain optimal product availability.
- Learned company policies and procedures to provide accurate information to customers.
- Engaged in training sessions to develop product knowledge and improve sales techniques.
- Monitored store cleanliness and organization, contributing to a welcoming environment for shoppers.
- Supported promotional activities by setting up signage and displaying promotional materials effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Wendell Highschool
Wendell, ID05.2017
Skills
- Meal preparation
- Sanitation procedures
- Food presentation
- Food safety compliance
- Food storage
- Waste reduction
- Allergy awareness
- Positive attitude
- Strong work ethic
- Team oriented
- Quick learner
- Customer service
- Fast-paced environment
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Working quickly
- Working with diverse people
- Verbal and written communication
- Food safety
- Food preparation
- Safe food handling
- Staff training and development
- Flexible schedule
- Cash register operation
- Equipment operation
- Supply stocking
- Conflict resolution
- Basic mathematics
- Food assembly
- Complex Problem-solving
- Inventory control
- Inventory management
- Food rotation
- Supply ordering
- Temperature control
- ServSafe certification expired need new one
- Preventive Maintenance
- Brake systems
- Tire services
- Diagnostics
- Belt and hose replacements
- Workplace safety
- Fluid exchanges
- Automotive diagnostics
- Vehicle test drives
- Filter replacements
Timeline
Lead Food Service Worker
Maverik Adventure's First Stop
10.2024 - Current
Foodservice Manager
Maverik Adventure's First Stop
07.2021 - 10.2024
Assistant Manager
Dominoes
08.2020 - 07.2021
Sales Associate
Lowes Home Improvment
07.2019 - 08.2020
Cook
Firehouse Subs
10.2018 - 07.2019
Pizza Maker
Dominoes Pizza
08.2017 - 10.2018
Sales Associate/driver
NAPA Auto Parts - Genuine Parts
06.2015 - 08.2017
High School Diploma -
Wendell Highschool
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