Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Abagail Lewis

Elkton ,Maryland

Summary

Dynamic Office Manager with a proven track record at Friendly Taxi, excelling in organizational skills and customer service. Enhanced team productivity through effective scheduling and employee training, while maintaining confidentiality and fostering open communication. Adept at managing office operations and implementing efficient workflows to support business objectives.

Overview

9
9
years of professional experience

Work History

Office Manager

Friendly Taxi
04.2020 - 07.2025
  • Organized office operations to ensure efficient workflow and communication.
  • Assisted in managing schedules, appointments, and meeting arrangements for team members.
  • Supported onboarding process for new employees by preparing workspace and providing orientation materials.
  • Implemented basic data entry tasks to maintain accurate records in company databases.
  • Engaged with vendors to facilitate procurement of services and supplies as needed by the office team.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Cashier

State Line Cigar Lounge
02.2020 - 04.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts.
  • Assisted customers with product inquiries and provided exceptional service.
  • Handled returns and exchanges, ensuring customer satisfaction and compliance with policies.
  • Monitored store cleanliness and organization, contributing to a welcoming environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Joes Tobacco
06.2017 - 08.2017
  • Managed inventory levels, restocking shelves as needed to enhance product availability.
  • Collaborated with team members to optimize workflow during peak hours.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier

Cracker Barrel
04.2016 - 07.2016
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Increased sales of promotional items by informing customers about current offers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

GED -

North East High
North East, MD
06.2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Payroll processing
  • Scheduling
  • Employee supervision
  • Staff hiring
  • Employee training
  • Staff training
  • Meeting planning

Timeline

Office Manager

Friendly Taxi
04.2020 - 07.2025

Cashier

State Line Cigar Lounge
02.2020 - 04.2020

Cashier

Joes Tobacco
06.2017 - 08.2017

Cashier

Cracker Barrel
04.2016 - 07.2016

GED -

North East High

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