Abagail Raines
Shawsville,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Universalist
Freedom First Credit Union
Blacksburg, VA
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Opened personal and business accounts as well as managed products and services for members.
Teacher
Open Arms Child Care Center
Christiansburg, VA
01.2018 - 04.2023
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Built and strengthened positive relationships with kids, parents and teaching staff.
- Provided individualized instruction to meet the needs of all students.
- Developed and implemented lesson plans based on curriculum objectives.
Education
Business Management - Business
New River Community College
Dublin Va01-2025
High School Diploma -
Eastern Montgomery High School
Elliston, VA05-2020
Skills
- Excellent Communication
- Task Prioritization
- Organization
- Analytical and Critical Thinking
- Dependable and Responsible
- Calm Under Pressure
- Communication
- Teamwork and Collaboration
- Relationship Building
- New Account Setup
- Products and Services Knowledge
- Employee Training Assistance
- Cross-Selling and Partner Referrals
- Consumer Banking
- Financial Institution Regulations
- Money transfers
- Financial Planning
- Investment advice
- Account closings
- Cash Handling
- Branch operations
- Loan Payment Processing
Timeline
Universalist
Freedom First Credit Union
04.2023 - Current
Teacher
Open Arms Child Care Center
01.2018 - 04.2023
Business Management - Business
New River Community College
High School Diploma -
Eastern Montgomery High School
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