Abagail Suchan
Eau Claire,WI
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
6
6
years of professional experience
Work History
Case Coordinator
LHC Group
Eau Claire, WI
12.2024 - Current
- Oversaw simultaneous functions with high efficiency and accuracy.
- Tracked case progress using data analysis tools such as spreadsheets or databases.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Manager
Menomonie Food Co-Op
Menomonie, WI
03.2024 - 11.2024
- Monitored phone calls to provide feedback and coaching.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Restaurant Manager
Higgins Beach Inn
Scarborough, ME
03.2023 - 11.2023
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Created detailed reports on weekly and monthly revenues and expenses.
Bartender Shift Manager
Reboot Social
Eau Claire, WI
09.2022 - 03.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender/Cook
Gumby's
Mondovi, WI
04.2021 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Bar Manager
HyVee
05.2022 - 09.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Hostess Manager/Server/Prep Cook
Crooked Pint
08.2019 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Ashland High School
Ashland, WI05.2015
Certificate - Assistant Nursing
Wisconsin Indianhead Technical College
Ashland, WI01.2015
Skills
- Responsible Alcohol Service
- Sales Expertise
- Patron Experiences
- Dining Room Management
- Cleaning and Organization
- Cutting Techniques
- Effective Prioritization
- Organizational Talent
- Dining Reservations
- Menu Coordination
- Guest Satisfaction
- Marketing
- Employee onboarding
- Expense tracking
- Time management
Timeline
Case Coordinator
LHC Group
12.2024 - Current
Customer Service Manager
Menomonie Food Co-Op
03.2024 - 11.2024
Restaurant Manager
Higgins Beach Inn
03.2023 - 11.2023
Bartender Shift Manager
Reboot Social
09.2022 - 03.2023
Bar Manager
HyVee
05.2022 - 09.2022
Bartender/Cook
Gumby's
04.2021 - 02.2023
Hostess Manager/Server/Prep Cook
Crooked Pint
08.2019 - 04.2021
High School Diploma -
Ashland High School
Certificate - Assistant Nursing
Wisconsin Indianhead Technical College